Write a review

Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.92 (194 reviews)

View other Aviva products

3.56

Based on 194 reviews, last reviewed 23rd Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Aviva group is rubber in Uk just plain with HSBC ban... Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (194)

Review of the Aviva, Home Insurance:

impossible to make a damage claim because of Aviva's terms

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied. Reviewed on: 13th January 2019

Left in tears

Aviva make it VERY easy to open a policy and MAKE a payment but NOT so easy to CLAIM once you’re ceiling collapses!!! I am a pensioner with limited mobility and have been waiting weeks to take a bath or shower because Aviva say the quotes for the works are a bit high but have failed to send their own surveyor to assess the considerable damage. Instead they expect me to crawl up 3 flights of stairs to take even more photos so they can assess the damage. To make matters worse, the agent assigned to my claim told me it may take longer due to him having a cold and working from home. Not much consolation to my wife and I who still have NO hot water and NO help from the company who we’ve paid every month for years. I would urge anyone to shop around before using AVIVA. They have left us in tears. Reviewed on: 19th January 2022

Great claims experience

Can't fault Aviva at all. They were easy to contact through the app. Comms slowed down slightly but that was due to a storm so understandable. Paid out extremely promptly so I could get my damaged bathroom repaired. Reviewed on: 10th January 2022

Excellent service and competitive price

Excellent service and competitive price, Aviva have actual phone lines to deal with claims and enquires, unlike some companies who just have an online chat service Reviewed on: 14th September 2021

Very helpful and efficient

Aviva are very easy to contact, deal with questions quickly & efficiently and provide a good product Reviewed on: 11th September 2021

Avoid Aviva at all times

Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at [email protected], [email protected], [email protected], [email protected] Absolutely AVOID that cartel and do not give them one little Euro! Reviewed on: 11th January 2021

Very disappointed

I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor customer service and will not be renewing again. Reviewed on: 28th November 2020

Super easy and helpful!

We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days! Reviewed on: 19th September 2020

Fab service

Reasonably priced, helpful customer service Reviewed on: 15th September 2020

A great policy

Easy to deal with at a comparative cost Reviewed on: 13th July 2020

Aviva is a company I have not held home insurance with 2 years. the first through a broker.You seem to get a lot mor options if you renew online instead of the brokers quote through the post . they have an app for your tablet.

Aviva home insurance product. Reviewed on: 13th July 2020

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Landlord Insurance
from Aviva 4.55 from 3 reviews
Home Insurance
from AA 2.63 from 59 reviews
Home Insurance
from Direct Line 3.75 from 132 reviews

There's still more to see!

Aviva has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub