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AXA: Car insurance reviews

Name: Car insurance
Rating: 2.99 (163 reviews)

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2.68

Based on 163 reviews, last reviewed 1st Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

AXA Car insurance reviews (163)

Review of the AXA, Car insurance:

Been over 2 years since accident.

Been over 2 years since accident. Went to court and other guy admitted liability . Since then axa have still got my case open and my no claims is still affected . Never reply to emails . Terrible customer service Reviewed on: 28th December 2024

Using sub standard garage for repairs with problem outstanding after 15 months

Our catalytic converter was stolen from our Honda Civiv Hybrid in May 2021. Their response was prompt but the garage installed a sub standard catalytic converter which was too big and kept hitting the bumps. After complaining they removed the casing, which meant the catalytic converter was exposed to the elements. After we complained they installed another one, but this time the car was very noisy. All these took weeks. We took the car to Honda garage who said the catalytic converter does not have the silencer part and is incorrect. After months of complaining to Axa and the Ombudsman, the garage agreed to have a look again. That was a complete waste of time as the garage manager refused to acknowledge there was anything wrong and kept saying the noise is from the engine, which is not true as it clearly comes from the exhaust. So our very quiet car sounds like a diesel car and no one is doing anything about it. I did not renew with Axa as premium was £300 more than other companies. If the insurance companies all going to go for cheap options when it comes to repairs, I rather go for cheaper premiums. Reviewed on: 22nd July 2022

FRAUD & MONEY LAUNDERING T

Finance Curse , Islington, Harringey and Barking Police & AXA and National Insurers Database deny Global Media harassment campaign EUGENICS and Blackmail : Keypad doesn't acknowledge option dialtones, soon as I notify the CO-VID crisis was caused by Police and NHS death threats, no further contact available today, taken 3 years to settle claims, useless, insulted by a £50 refund for £20,000 car, on a £1600 policy annually denied by DWP/ PIP/ Atos French IT companies killing disabled people by "writing-off" claims payable, medically targeting the "undesireaables" like a holocaust is denied. modern day pirates of my privacy via keypad entry and claim not recognised due to hanging up the phone more than 11 times, breach of contract and Fraud and Money laundering of my vehicle, without compensation for Insured period of loss caused, via call centre, should have a voice option, ignore Royal Courts of Justice Orders are a grave breach of Duty of Care. ( Police function as Kleptocracy) kidnapping victims to hide Landlord abuse via denial of Court Documents : They will leave you with a piece of paper, and steal your lunch for 3 years, Crime Reference : SDA-2566-20-0101-1R hide stolen vehicle with Blackmail and Death towards Doctors, Threats by Media & NHS "Euthanasia" centers, Germany 1940-1945/2022 Attempted Murder of People with Disabilities for Vehicle and Home. When speaking up against Blackmail, Police ordered as Executioners to kill the injured at request of the Media, treated antisocially due to ticking time bombs Reviewed on: 15th June 2022

Abandoned by roadside with no transport.

We are Brits living in France and have AXA International cover, which includes recovery and transport if required. We came over to England to see our son. The clutch went on the ramp in the ferry. We were towed off in Newhaven. (DFDS were brilliant.) We had already alerted the insurer and were told a tow truck would meet us and recover the vehicle and to get back to them to firm up a hire car to take us onward. (We were going to Staffordshire) while our car was being fixed. The tow truck took the vehicle just after 3 pm. We went into the terminal with all our luggage. Despite many phone calls, we got no answers. So-called 24 hour numbers didn't respond. Mostly because we couldn't get them to answer the phone. We tried UK AXA and they then got us in touch with someone at the French end. She promised that she would find some kind of solution because we couldn't just be left stranded. (We didn't even have our own car to stay in.) She said she would definitely get back to us and never did. Close of business came and went. We struggled to find a hotel vacancy which we managed after a lot of trouble. Absolutely deplorable. Suppose I had been on my own and not with my husband? It doesn't bear thinking about. Reviewed on: 18th May 2022

There is NO service here !

I was with Axa for around 7 years - paying over the odds (my fault) for car insurance with bells on ! Thought it was all good but clearly had not needed to use their actual “Car insurance service” (I think that why I was paying them !! ) When someone hit the back of my car and drive off - I was quick to get the reg number, a witness, and a crime number from the police . After two years of chasing this case up with Axa, so unbelievably maddening, who had clearly done nothing every time I rang to get an update, they finally told me after chasing them too much that they were closing the case because the guy who did it said “it wasn’t him” - over the phone !! It’s been the most deeply frustrating 2 years. I would not recommend these fools - in fact I would run away. I have now finished my term with them and will NEVER use then again. Truly appalling no service at all. Ps if you ever hit someone else - just drive away … say it wasn’t you - chances are if Axa is the insurance company you get away with it - ffs ! What a useless system £3500 I had to pay out and my insurance went up by £200 Thanks for that Reviewed on: 14th April 2022

OK until renewal

OK for first year then went elsewhere as renewal quote was extortionate. Reviewed on: 4th April 2022

Shocking and disrespectful

Someone, who was under the influence of drugs crashed into my car last week, writing it off. My partner contacted Axa and also sent in pictures and evidence of the crash immediately, as asked to do. The crash was on 07/03/22 He called them yesterday 01/04/22 to see what is going on with the claim. THEY HAVE NOT DONE A THING! THEY HAVE NOT CONTACTED THE OTHER INSURANCE. I am so stressed, anxious, waiting for answers so that we can arrange transport to childcare as we have to give the hire car back soon. It has been a long process, my partner has been backwards and forwards with phone calls, to hear nothing back! I hope I will get some kind of compensation and NOT lose my no claims, £400 excess and NO COMPENSATION FOR SOMEONE ELSE WRITING OFF MY CAR! So upset. Shocking customer service. Reviewed on: 1st April 2022

A fraud company just aiming to make money.

Beware; A horrible company; i have been an AXA ( Ireland) customer for years paying expensive quotes all these years; Once when got into a minor accident and resulted in some dents on my car wherein no other vehicle/ property was damaged; they sent their engineer and i got informed that the claim is declined as the engineer is not convinced of the incident; Note - I had full comprehensive cover including no claim protection bonus. They go into a conclusion that i was lying and their engineers presumption is correct. Aslo they sent the engineer after almost a month after the incident. Reviewed on: 24th March 2022

will not renew if you make a claim

I was with them because of their good name, although hardly the cheapest. I had made a claim (after 15 years) and following that they refused to renew my insurance. It was the only thing that had changed in my circumstances in the year, and were the only insurer that would not quote me. They also refused to give me a reason. So happy to take your money, till they have to do their part. Fair weather friends indeed Reviewed on: 2nd February 2022

Very poor customer service

Waited over 30minutes to be answered twice and was subsequently cut off both times after being put through to different departments without being advised Reviewed on: 1st November 2021

Decent cover, premium went up.

I used AXA last year. The cover was good enough but the put up their premium this year so I changed. Reviewed on: 18th August 2021

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