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Axa: Private Health Insurance reviews

Name: Private Health Insurance
Rating: 1.97 (37 reviews)

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1.41

Based on 37 reviews, last reviewed 25th Oct 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

11%

16%

2 star

70%

Latest highest rating:

5

Easy access to fast medical treatment at an affordable price Every time I claimed the claiming process was smooth and claims staff really friendly. Even once when things did go slightly wrong, the issue was re... Read more Reviewed on: 9th July 2020

Latest lowest rating:

1

The worst Thery are completely useless, in basically all aspects. I really hope people read this review (and many others) and decide NOT to use AXA for private ... Read more Reviewed on: 25th October 2024

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About this product

Axa health insurance reviews can help to you to get the inside track on life as a Axa health insurance customer before you take out a policy. Making sure that you find the best health insurance provider for you can help to give you piece of mind...which is were we come in! Smart Money People in the UK's leading financial services review site. Our mission is to help increase trust and transparency using the power of YOUR reviews...so why not write a Axa health insurance review today!

Axa Private Health Insurance reviews (37)

Review of the Axa, Private Health Insurance:

Sham Company- They do not pay claims- RUN FOR YOUR LIFE

I have paid for this insurance for 5 years and have never filed a claim. I went to a gastro because I was having pain in my abdomen, and he ordered multiple tests to try to find out what was causing my pain. In the process, he found multiple issues, and one main issue is the root cause of the pain. This issue will require surgery. AXA is categorizing each procedure separately and refusing to pay because there were multiple issues found. They are requiring a co-pay for each procedure. What a rip-off. I have paid these people on time for 5 years and the one time that I have an issue, they are using every excuse not to cover the procedures. I have received $60 back out of a total of over $2500 worth of procedures. They are a fraud. The brokers they allow people to use in Mexico are a joke, and they have no idea what they are doing or how to file claims with the insurance company. I would only recommend this sham of a company to people who want to pay 100% out of pocket for all procedures and turn around and pay them hundreds of dollars a month for imaginary coverage. I wish I could get paid every month for doing absolutely nothing. Reviewed on: 19th September 2024

Mislead and mistreated by AXA

I have paid for an AXA plan for my whole family for almost a year now and I have yet to have them pay for ANY of my healthcare. They make it impossible to actually see a doctor, often trekking you they will send you a list of approved doctors, but never do, so you have to wait in hold... Again. They told me they would personally hey on touch with my GP to get information they needed for a claim, and so they did was email the clinic! No way a surgery is going to send info over email. So, AXA didn't do any more, and didn't tell me! So I've been waiting around, in pain, waiting to see a specialist for joint pain, but can't. I've been waiting, in pain, for 3 weeks how and they still have not given me ANYTHING. STAY AWAY! All of this was dealt with by Senior Executives, so it wasn't some powerless front line employee who just doesn't care. EXECUTIVES after the people making my health worse! I call them, CRYING in pain, begging then to help me and everyone says the sweetest things, then doesn't follow through with what they say they will do. I have fallen for it so many times, not I can't anymore. I have had to put a complaint to the Quality Control Commission as it's the only way they will be held accountable! Please give your reviews and make complaints to the CQC, not AXA! Reviewed on: 30th June 2022

Extremely rude satff

The staff here are extremely rude and uncaring. They only care about money and treat you as a number. It is really not worth paying for private healthcare when you are treated so shockingly and with no empathy! You pay all this money and when you need an operation that could save your life, they find a loophole and reject you claim! This company is disgusting, unethical and fraudulent! Don’t waste your time! Reviewed on: 29th June 2022

Every claim has rejection, unclarified & unexplained, causing patients extra stress. Every claim is a fight!

Horrible insurance, where every claim has 50% charges that are rejected ( talking about maternity coverage). Seems that nobody’s reading doctor’s claim diagnoses & expensive charges are just being rejected. Do not recommend getting AXA/ CIG health insurance to any individual or organisation! Reviewed on: 11th June 2022

Crooks

Please don’t give them your money they are probably good as long as you don’t have an issue . We had Covid on a trip and had a huge amount of expenses. We filed a claim to be reimbursed 4 months ago . And they are not responsive neither on the phone nor by mail. I’m so mad at them. They are a bunch of crooks. Reviewed on: 16th May 2022

Not as good as expected

I have taken out private health insurance with AXA, when I had a severe cold, the company was unreachable and unresponsive on the weekend. The GP service was a let down. Reviewed on: 28th March 2022

Dreadful communication and service

Had abdominal pain over christmas and had a consultation with their in-house GP service (Doctor Care Anywhere). The GP made a prescription and requested some blood tests and a scan. It has been six weeks and I am still left in pain. AXA Health and DCA have given me the run-around every time I followed up to chase. I keep getting sent e-mails stating that the hospital will be in contact soon but nothing happens. When you call either of them up, they will suggest you call the other party. At AXA, it's almost impossible to speak to the right person as they will transfer you and then no one from that department will answer. I suspect it would have been much quicker and would have gotten investigated if I had just gone to my GP in the first place. Avoid Reviewed on: 15th February 2022

Easy access to fast medical treatment at an affordable price

Every time I claimed the claiming process was smooth and claims staff really friendly. Even once when things did go slightly wrong, the issue was resolved quickly. Reviewed on: 9th July 2020

Great customer service,great reward scheme

I've been a member of the AXA group health insurance since 2010. They offer me 50% back on the cost of dental care, eye care, day(s) in hospital , maternity and some other medical services. It have recommended a few people to join them, couple of whom did do so. I was so pleased about that. Their customer service has been exceptional. Whenever I'm changed my personal details or address, I either ring them or write to them informing them of the changes. For eg: after I got married, I sent that information to them. They sent me a letter saying 'thank you for informing them about my recent changes. All original documents were returned to me and it makes me feel good about the level and quality of service I have received from them. Thanks for providing a great service x Reviewed on: 22nd July 2019

Very responsive

Their online customer service portal is fab Reviewed on: 7th July 2019

Great customer service

AXA are polite and friendly over the phone. They provide a clear and comprehensive health plans which are easy to understand. Their customer representatives will clearly explain what is available to you with whatever package you have subscribed to. All in all, a good company to provide private healthcare. Reviewed on: 17th July 2018

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