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Bank of Scotland: Car insurance reviews

View other Bank of Scotland products
1.50
Based on 25 reviews, last reviewed 1st Oct 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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4%
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4%
See only 1 star reviews
72%

Latest highest rating:

4

Competitive and helpful, but don't be stung on renewal! Bank of Scotland offers competitive prices for car insurance, but like others, they do have a tendency to put prices up after a year, although this ti... Read more Reviewed on: 23rd August 2024
Melissa G's avatar
Melissa G

Latest lowest rating:

1

AVOID this company Changed my car and tried to change insurance accross. Rang them and tgey told me my car did not exist and I could not get it insured. I went elsewhere... Read more Reviewed on: 1st October 2025
Derek J's avatar
Derek J
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About this product

Bank of Scotland car insurance is arranged and administered by BISL limited.

You can upgrade your Bank of Scotland car insurance policy by choosing from extra cover options including guaranteed replacement car, breakdown cover and keycare cover. Electric car insurance cover benefits are also included.

Bank of Scotland car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Bank of Scotland before, you can also leave a review and share your experience.

Bank of Scotland Car insurance reviews (25)

Review of the Bank of Scotland, Car insurance:

Avoid for car insurance

1
I took out car insurance with Bank of Scotland. Unfortunately a patient at the hospital where I work reversed into my car, and despite her and her insurance company admitting full liability (in writing), Bank of Scotland processed my notification of incident incorrectly and put the whole claim through on my insurance - it took about 30 phone calls to unhelpful staff over 4 months with no resolve. I finally submitted a formal complaint, and they breached the period for reply so I threatened to escalate to the Ombudsman service at which point they finally sat up and admitted they had completely messed up (admitted it was a non-fault claim and finally refunded me the £450 excess I had to pay and took it off my record as a fault claim). I have rarely been so stressed in my life. The service was appalling and really disappointing. Reviewed on: 23rd August 2023
Karen O Keeffe's avatar
Karen O Keeffe

Horrendous

1
Don't give yourself the headache. Cowboys and daylight robbers. Reviewed on: 31st January 2022
Ryan Craik's avatar
Ryan Craik

Abysmal customer service

1
I was charged an admin fee for an error on my online account which was not of my making. The complaints manager was both confrontational and would not listen to reason. I would not use this insurance company again. Disappointed and angry!! Reviewed on: 10th November 2021
John's avatar
John

Great rate for car insurance with added bonus gift card

5
Bank of Scotland turned out to be the cheapest for my car insurance with the added bonus of a gift card thrown in! Reviewed on: 12th July 2020
John's avatar
John

coned into renewing my policy

1
After receiving my renewal quote which was £110 more than the previous year, I compared other insurers who were a lot cheaper. I contacted the bank of Scotland insurance and over the phone they could drop it to almost what it had been previously. Now one month later they have taken the full amount quoted in the renewal. Its 2 days after my policy expired and they say they cant change it as they could not offer me any cheaper. I've been lie to and seriously angry. please stay clear of this company. Reviewed on: 11th July 2020
Graeme Lumsden's avatar
Graeme Lumsden

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