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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.99 (301 reviews)

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3.91

Based on 300 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Stay away fro Barclays! If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my ca... Read more Reviewed on: 23rd November 2024

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (301)

Review of the Barclaycard, Platinum Credit Card:

Generally good but some issues using it abroad

I have had this card for several years but I have had a few issues with it. Barclaycard say that you don't need to inform them if you are going away yet I always do as I choose not to take my mobile or computer with me when I travel abroad so I can't be contacted. One example of a problem was that after a trip to Iceland I came home to find several messages left on my landline to say someone had attempted to use my card fraudulently. I cancelled the card, paid for a credit check and worried a lot about what may happened but it eventually turned out that it was when my partner and I had had several unsuccessful attempts at using a 'pay at the pump' petrol station in Iceland. Yet Barclaycard hadn't previously been able to give us any details of the so called 'fraud' which caused us so much worry. I ended up taking out another credit card with a different company just to use abroad that allows you to put your travel details into their website. Other than that they are a good card provider. I can't comment on their interest rates as these days I just use it as a safe way to pay online and I pay the bill immediately. Reviewed on: 6th May 2016

Worst Customer Service ever

After excepting a credit card offer from Barclays through my AARP membership, I immediately gave them information for two balance, transfers. The balance transfers with 0% interest were the sole reason I excepted the credit card offer to begin with. After waiting a few weeks, one of my statement still was not reflecting that the transfer has been made.. When I contacted Barclays, they told me that it failed to process, but they could not tell me why. When I asked how to resolve it, they said they could not help me as it had been over 45 days and I was required to do the transfer in that time period. I spoke with a customer care center supervisor named Kevin, who assured me that he could see that I had provided all information necessary for the balance transfer well ahead of the 45 days. However, since there was a problem on their end (one, they never made any attempt to resolve) he was not able to resubmit it. He acknowledged that I provided all the information to them for the balance transfer well within the required timeline. However, despite it, not being my fault, they could not resubmit and would not honor the original offer. He also assured me that I would be wasting my time to try and escalate it further as he was the final authority, and there was no one else that it could be escalated to. Reviewed on: 21st June 2023

Solid

Most secure and reliable card I have used. No hiccups and been given high limits. Reviewed on: 12th June 2023

No hassle credit card

Decent limit, clear statements, good reminder when direct debit due to be collected Reviewed on: 5th June 2023

Excellent fuss-free credit card

Great credit card, easy to use app and internet banking site and excellent customer service- they send a reminder to pay the bill, and another on the day if I have forgot to pay ggmeaning that I avoid late payment charges. Reviewed on: 1st June 2023

DONT BOTHER

I’ve been a Barclays and Barclaycard customer for over 20 years and their customer service is atrocious there’s no benefit to being a long standing customer I’ve received no help or assistance regarding my card Reviewed on: 1st June 2023

Help ned

Good service and rates help me a lot when I need to buy a car as gave a good credit points Reviewed on: 31st May 2023

Great customer service and easy to use on the app

Very helpful customer service. Easy to use and check my account through the app. Reviewed on: 31st May 2023

Good perks & easy to use app

Really good credit card to have. The app & website are very easy to use. Good customer service to. Reviewed on: 31st May 2023

Trusted

You can trust Barclaycard as they have excellent customer services. Reviewed on: 31st May 2023

Barclaycard Platinum can't be used with Google Pay?

As the title suggests, I'm more than a little disappointed that this credit card can only be used with Apple Pay and not Google Pay. And then to add to my woes I discover that the Contactless Mobile facility of the Barclaycard app will cease to function at the end of June '23! Wish I'd researched better and opted for a different card! Reviewed on: 31st May 2023

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