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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.18 (224 reviews)

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2.86

Based on 224 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (224)

Low tech, high fees. Wish we'd started elsewhere.

It's hard to pick out one or a few little things that explain my great displeasure with Barclays business banking over the past 6-10 years. I will just say that I have never had a pleasant experience doing anything with them, unlike with the Nationwide where the simplicity and ease of doing this is at times a joy. Occasionally it's possible to get things done with Barclays, but it's usually a struggle and I try to delegate the work to other people to avoid the grief. I wish we'd gone with a different bank when we set up the business. A few particular faults: Branches are overcrowded and staff often unable to help. The staff are not at fault, it's the bank's rules and understaffing that are tying their hands. Lots of charges and little extras that you wouldn't expect. Commission charges on $ and € purchases are ridiculous. We had to take another card elsewhere. Terrible website that makes doing simple things difficult. It's more set up to advertise than to complete basic tasks like paying people. The log-in pages are unreliable, built with inappropriate technology. The mobile app is also not as good as they say it is. e.g. try paying people from a long list of payees. It's like they've not actually used the app to do anything, just built a bare minimum app then put loads of money into promoting it instead of improving the user experience. Reviewed on: 16th January 2019

Dreadful experience

I am a Premier Customer. Recently decided (to my dissapointment) to open a new business account with Barclays. Zero communications, worst branch service ever received (unable to make a transfer of my own from my own account in branch in person after over 1.5 hours spent in branch; no reason given; still unresolved after 2 months!!!). If you want to do business, do it with anyone, but Barclays... :( Reviewed on: 15th January 2019

Barclays Bank

Barclays business account is easy to use with transparent charges Reviewed on: 12th January 2019

Barclays Mobile App Not Fit For Purpose

Now that our local branch has closed we have no way to pay in cheques. The mobile app will only allow 4 cheques per week, no cheques over £500, and the worst part is the long and tedious process of scanning the cheque, which rarely works first time, can sometimes take three or four attempts, has a whole range of interesting new error codes and excuses, is often completely missing from the app altogether, and to top it all we are still charged £1.50 to pay them in. It is even more frustrating than trying to stay logged into their internet banking on the computer for more than 60 seconds. Reviewed on: 10th January 2019

Great And trusted bank

I find Barclays bank so easy to deal with both in the bank in person and using their online banking facilities Reviewed on: 9th January 2019

The Barclays banking app makes managing you business alot easier

Great business tools to help monitor your bank account and make payments on the move. The app "call" feature is great a most of the security is pre completed by you being logged into the app when you need to speak to someone. Reviewed on: 8th January 2019

Great service

We have great service from our local Barclays branch in llandrindod wells, our local bank manager Howard is always available and willing to help Reviewed on: 1st January 2019

Personal Service

A dedicated manager who helped us through setting up our business banking and mortgage. Excellent personal service. Reviewed on: 30th December 2018

Big, complacent & unsatisfactory

The focus of this rant is Barclays online banking. It's optimised for the benefit of the bank, not for that of the users. Its unreliability suggests that 'upgrades' are released without exposure of the 'enhancements' to real users (as opposed to business analysts who think they understand how users work) and without adequate testing. Worse, Barclays is demonstrably uninterested in customer feedback. They should get an award for originality in making them themselves uncontactable. Why do I stay with Barclays? Simple - better the devil you know than the one you don't. Reviewed on: 27th December 2018

Business Banking online

Very easy to use. All information easily accessed. Cannot see many ways to improve. Excellent user experience and charges are very low. Reviewed on: 23rd December 2018

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