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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.17 (223 reviews)

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2.79

Based on 223 reviews, last reviewed 16th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Easy to bank on the app and online, handy tools for... Easy to bank on the app and online, handy tools for smooth transactions. Great reassurance when confirming payees details. always helpful people when ... Read more Reviewed on: 16th April 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Barclays Business Banking reviews (223)

Review of the Barclays, Business Banking:

Mistakes opening my account, and not interested in helping me develop my business

Really awful. Mistakes, potentially (because of my personal circumstances) putting me in actual physical danger, as (entirely unknown to me) they used the wrong details, the wrong address from a long closed account. I ended up getting compensation (though no proper apology) - this is just 4 weeks after I opened the account. What a start. Then no interest in helping me to get some cashflow finance sorted - my Business Manager was dismissive and I got no support at all. And counter staff unhelpful and surly when I tried to change some money. Website seems ok, but on a personal basis, terrible. I will be looking elsewhere once I have summoned up the courage to actually try and close the account. Reviewed on: 12th March 2015

Untrained staff.

Untrained staff. No branches, no attractive products Reviewed on: 15th February 2024

Closed my business account without giving a reason

I received a notice saying i got 6 weeks before my account is closed. There was no reason on the letter why the account is being closed. The account has never been overdrawn, no arrears or late payments. I called Barclays business team a few times, spent about 3 hours on the phone with them. Now, i am switching to another bank. Do not want to have an account with a bank that can close it without a reason Reviewed on: 1st December 2023

Closed accounts - they keep the money

As others have said they closed my business account and have kept the money. No one can actually explain it but it's to do with not updating information (which I did). No notice - just closure. If you are running a business under £2m turnover they have no interest (nobody on the board is responsible for small business - only Enterprise sized companies). Like others I'm in limbo with the KYC team clueless and me having no ability to accept or send money to anybody. if you have circa £10K to waste open an account. if not don't go near them - they have no interest in small companies any more. And given they have shut both local branches there's little point in using them over the newer more agile on-line banks. Reviewed on: 21st November 2023

Closed my business account and left me with no access to my money to pay my team

Barclays Business has left me thoroughly dissatisfied. A warning about potential restrictions prompted me to contact them, only to find no outstanding requests. Attempts to access my account were met with confusion and unhelpful transfers between representatives, some even hanging up. The removal of my account during an attempt to add a team member compounded the issue. Despite filing a complaint, the resolution was unsatisfactory, and subsequent calls only added to the frustration. The KYC team(know your customers) have no clue and the complaints team don't care. Once I regain access to my funds, I'll be seeking an alternative banking solution. One star is one too many. Reviewed on: 13th November 2023

Do not use this bank

After having 2 business accounts with Barclays for over 40 years I now can longer tolerate their appalling customer service. Due to a change in staff I needed to update my signing mandates. After a year of filling out forms, telephone calls and e-mails they still have not accepted my information. I have no idea what they are doing with the information I send them, but they are not logging it and every time i chase this they I get the same response and yet another form to sign and send back. The final straw is now they have actually suspended access to one of my accounts. I am making immediate arrangements to change. Reviewed on: 31st October 2023

Waiting for months for final statements

Barclays were ok for small business use. We switched away because they have horrible ethics, a mediocre service, and are expensive. Months after switching, we're still chasing our final statements. Barclays promised to send them, but the last time we called, they hung up on us. Dinosaur brands can't afford this bad customer service, and I'm glad we switched. Reviewed on: 14th September 2023

recommend 100%

you will not be disappointed choosing barclays for your business Reviewed on: 18th August 2023

Worst bank ever

The banking experience with Barclays is awful. From long wait times either physically in the bank or on telephone banking (expect to wait at least an hour, if it cuts off they don’t call you back, so you do another hour), to insisting on paper communication (talk about sustainability), this bank is antiquated, and its systems and processes are not fit for purpose. Reviewed on: 6th July 2023

BLUE REWARDS SAVER 3% AND RAINY DAY SAVER 5%

EXCELLENT SAVERS WHEN YOU JOIN BLUE REWARDS, MUST HAVE, GREAT RETURN COMPARING WITH OTHERS... Reviewed on: 20th April 2023

good app - easy to use

Easy to use, good display. I just wish it was quicker at times. Reviewed on: 11th April 2023

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