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Barclays: Current Account reviews

Name: Current Account
Rating: 4.59 (4824 reviews)

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4.45

Based on 4,824 reviews, last reviewed 9th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Great customer service will share my experience Great customer service will share my experience Reviewed on: 17th January 2025

Latest lowest rating:

1

After over 20 years banking with them I was debanked... After over 20 years banking with them I was debanked by Barclays, who refused to give me a reason. They closed all my accounts except for my mortgage,... Read more Reviewed on: 9th February 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current Account reviews (4824)

incompetent staff

thanks Barclay thanks to you our community hall might have to close its now been a year since the user groups took over Hatfield community hall to try to save it from closing we have funds in the bank but can not access it thanks the incompetence of the staff they have lost 5 lots of paper work since we took over in august 2021 we have cash in the account and more being paid in the hall has around £4000 + bills to pay but can not pay as we can not access the funds in the bank account it wont be long befor the water .gas and electric is cut off ,, ALL thanks to Barclays bank thanks to this bank the comunity hall will have to close THANKS A BUNCH Reviewed on: 11th August 2022

Effective, expertise, reliable

BARCLAYS promptly alerted me on intended fraud on my account, diligently monitored and promptly reclaimed my money. Reviewed on: 11th August 2022

Very supportive

The bank expertly, promptly and intelligently managed a fraud that happened in my account. My money was reclaimed very quickly. Reviewed on: 11th August 2022

Very good app

The app is awesome and a bit surprising how simple it is given it's from a business as large as Barclays. Really simple to use for what I need. Reviewed on: 2nd August 2022

Great Banking

Great Company and very understanding Reviewed on: 29th July 2022

BARCLAYS is the worst bank in the UK.

An absolutely horrendous experience to have as a new customer trying to open a new account. Every single thing that you can think of is wrong with Barclays from quality of service, of products, timelines. My story: I downloaded the app to sign up for a new account. It said my address is not correct, I turned on my GPS while at the address, it said I was not at the address, they sent a PIN by mail after 3 days, entered, it then said it couldnt complete the process and forced me to go to the branch. I then called multiple times to book appointments, got one a week later, they called back 2 days prior to say they are cancelling my appointment. I then call to lodge a complaint, they do not help me at all, hang up on me, judge me for wanting to open too many bank accounts. I now am completely stuck without any way to open an account. BARCLAYS is the worst bank in the UK. Reviewed on: 29th July 2022

Thieves

Over the last 12 months my partner has had countless issues with them losing money, freezing accounts, letting someone change his address over the phone by not taking them through security, refusing to refund a £30 fraudulent transaction which was made by someone on iTunes. Well this morning took the biscuit when he logged on to check the £11000 refund we were waiting to clear from HMRC had been credited, to find they had taken our money and frozen his account. They state it had been flagged up as fraud. It is a genuine tax refund from HMRC?? Now being told they have unfrozen the account but they don’t know what’s happened to our 11 grand and can we give them 24 hours to try and find out. We have 5 children including a 7 month old baby, my partner has been out of work since December as he has cancer and we have less than £30 in the bank. Reviewed on: 28th July 2022

Trying to report a potential fraud on my account

I’m a “Premier” banking customer. So far I’ve spent nearly 11/2 hours trying to speak to someone about a potential fraud on my account that quite possibly has been facilitated by a bank employee. Reviewed on: 21st July 2022

The Best Bank

I have been a loyal customer of this bank, for several years. Their customer service is great & if I have ever had any concerns, they have taken my issue seriously & endeavoured to provide a tailored outcome. Their app is great for tracking my finances, too. I will continue being a customer, for years to come! Reviewed on: 19th July 2022

Online banking

Online Banking I used to use online banking on Chrome but update to Edge. Recently online banking doesn't work at all, I could log in but see no details and when I try to log out it states "bad command". So I rang customer services to be told to clear my cache & cookies which I have done and it still does not work. I was told to go back to chrome clear my cache & cookies there and try again. I finally managed to do my online banking but WHY... 1. Can't I use Edge? - surely your systems should be working on all modern browsers? 2. Is Barclays be the only bank I have to clear my cache & cookies? I have other online bank accounts and Barclays is the ONLY bank I have to do this for. Very annoying on both counts - please update your technology to be able to deal with these issues. Reviewed on: 16th July 2022

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