Write a review

Barclays: Current Account reviews

Name: Current Account
Rating: 4.59 (4824 reviews)

View other Barclays products

4.45

Based on 4,824 reviews, last reviewed 9th Feb 2025

33% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Great customer service will share my experience Great customer service will share my experience Reviewed on: 17th January 2025

Latest lowest rating:

1

After over 20 years banking with them I was debanked... After over 20 years banking with them I was debanked by Barclays, who refused to give me a reason. They closed all my accounts except for my mortgage,... Read more Reviewed on: 9th February 2025

Read all reviews Write a review

About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

Review Barclays: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

Barclays Current Account reviews (4824)

Poor customer service

I submitted to get a debit card from barclays bank. I received my card a few days later but it never worked in any tore purchases. After multiple attempts to contact them, I finally are reached a baraclays bank member who offered to send me a new card. That card has not worked either and I have attempted to call barclays bank multiple times but each time they hang up on me as soon as I have completed all security checks. The customer service is terrible. Reviewed on: 9th August 2021

Easily for a fraudster to steal money from a deceased account

On my parents passing I quickly discovered that Barclays has an unacceptable pathetic security process that allowed a fraudster to very easily close my parents accounts upon their death and steal their money. On top of this they are now forcing us to pay thousands in legal fees to get grant of probate to get the money back even though it isn’t a huge amount. This same fraudster did a similar thing with a Halifax account but Halifax have been great, have given the money back and they are now chasing and prosecuting the fraudster. Barclays should be ashamed. You have a responsibility to your customers estate’s and you are a massive fail. Reviewed on: 7th August 2021

Poor service, scam prevention and handling

Worst bank when it comes to customer service and scam protection. I have waited almost 6 months to pick up my scam claim, for which I had to go to a branch because otherwise it’s impossible to reach them. And after they picked up my claim, of course they said that they are unable to refund my money. The scam protection/ prevention is one of the poorest, nothing compared to Lloyds Bank, which I find them more interested in preventing these things and protecting the customers. I just lost almost £900 and after such a poor service, I closed all my accounts with Barclays. Reviewed on: 3rd August 2021

Smooth and very helpfull

I been with them since 2012 and never had any problem. Very helpful and genuine bank. Reviewed on: 21st July 2021

Scum

I applied for a mortgage with this shambles of a company. Please anybody think of doing the same stop… immediately They will accept you on principle, you’ll pay there fees and they will filter you. If they see others to lend to for what ever reason the decision in principle will be taken apart Meanwhile 2 months have gone by Utter scumbags Reviewed on: 13th July 2021

Scam artists in suits

They declined a dd of £8. Then charge me £20 for having to decline an £8 dd, due to insufficient ballance. They tell me nothing while fining me for going into "unarranged od", then 3 months later they threatened me with debt collectors for a £200 "debt". Barclays is also the innovator of the "PPI" scam. They are the biggest b word out there, stay far away. Reviewed on: 8th July 2021

Awful customer service

With out a doubt the most awful bank on the high street. Long long queues expect up to an hours wait. Shortened opening hours because of COVID, what a joke the rest of the country is opening up. One counter open. Don’t get me started on their customer service phone line. Expect an hour at Least on the phone with no resolution at the end. Do not open an account at Barclays, all they want to do is cut staff costs, shut branches all at the expense of customer service. I have been a customer for 40 years not for much longer though. Awful awful awful Reviewed on: 29th June 2021

Very average

My perception is that there is absolutely no loyalty involved unlike many years ago. Service less than great during lockdown and many fewer branches. I pay 18 per month for a travel plus account but cannot travel due to lockdown Reviewed on: 26th June 2021

Worse bank ever for security issues and fraudulent activities!

Ongoing fraudulent transactions on my account, person information hacked/changed causing security issues. I have had a number of transactions not of my own, thus money taken from my account - when requesting help to file claims and be reimbursed, Barclays failed to do so. I have never had an issue confirming security over the phone til now, when apparently my date of birth is no longer correct! Disgraceful customer service! Lack of assistance in times of need! Security issues regards personal information/data! PLEASE PLEASE PLEASE EVERYONE AVOID THIS BANK, AND IF POSSIBLE I STRONGLY ENCOURAGE YOU ALL TO SWITCH TO ANOTHER ASAP! Reviewed on: 22nd June 2021

Great security and good service

Online security and app is very good Reviewed on: 20th June 2021

Do you have a different Barclays product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

M Plus Account
from Virgin Money 3.11 from 14 reviews
Cash Card Account
from Barclays 4.51 from 139 reviews
Plus Current Account
from The Cumberland 4.91 from 38 reviews

There's still more to see!

Barclays has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub