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Barclays: Current account reviews

Name: Current account
Rating: 4.31 (4963 reviews)

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4.31

Based on 4,963 reviews, last reviewed 11th Sep 2026

88% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Customer service Imogen and Kaye were extremely helpful when we called into the bank . Reviewed on: 9th July 2026

Latest lowest rating:

1

Dreadful scam checking options and crashing. 1) The options to get past scam checking are dreadful. Imagine you want to pay for physiotherapy. There is no option to select "Received goods or serv... Read more Reviewed on: 11th September 2026

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4963)

Great friendly bank

I have always had the best service from Barclays. They offer me products that are well suited to what I need. The customer care advisers are very professional and friendly Reviewed on: 10th January 2023

We still have a local branch!

Still have a local branch so it’s easy to get to. Staff really pleasant. Reviewed on: 10th January 2023

Zero customer service

I possible to speak to anyone. Local branch has closed and gone. Online chat useless. Won’t be staying with them Reviewed on: 30th December 2022

Absolute crooks, wish I could give them 0 stars

Wish I could give 0 stars. Barclays withdrew my mortgage offer for a made up reason that all of a sudden I have some imaginary unsecured credit, which is a completely made up story so they don't honour the 3% interest rate they gave me in the summer so now I'll have to remortgage with almost double the interest rate. Absolute crooks. Reviewed on: 5th December 2022

My case with Barclays for 4 months - still not resolved!

We had a simple case - we got ripped off by Goldcar (car hire company) in August . It's now nearly December. No reply from Goldcar and Barclays think we collected the car late - because Goldcar lied to them. I've asked Barclays to check the time we re-paid (extra!) for another car (a tiny Fiat 500) which will prove we were not late and it was not an 'upgrade'. No (meaningful) reply from Barclays other 'than there's nothing we can do'. USELESS!!! Reviewed on: 28th November 2022

poor service in bath

Applied twice not yet received pass code... If we are reaching, then also simply excuses only. Reviewed on: 27th November 2022

Full Service Offering to All

Barclays offers an excellent product with high reliability and efficiency for the vast majority of transactions. App is easy to use, product range is plenty, all customers are accepted including low income and of course they offer branches to help those less IT literate or where you just need to speak to someone F2F. Reviewed on: 21st November 2022

Awful customer service

Customer service is the worst! they don't even know what they are talking about for simple matters and when you ask something the only thing they do is copy and past the information from online! it s like talking to a robot. they never respond to what you actually ask Reviewed on: 16th November 2022

Unethical bank

After years of being a dedicated customer I have realised that were investing my savings in polluting projects that other UK banks are above considering. A disgrace. They don't care about the planet or our future. Reviewed on: 9th November 2022

Barclays are bad business WARNING!!!

I have had a business account with Barclays for 23 years, for the last two weeks I have been trying to talk to them regarding making some changes, customer service is a joke on hold for 1 hour on 1 phone then while on hold tried to call my local branch 10min to 15min wait it said, someone answered after 18 mins only to tell me they would need to put me back in the que for the department i needed, I told him as a business customer for 23 years I expected him to handle my problem but he couldn't , then he said if he put me though it would be quicker then the direct dial number I was using, I asked him to explain why it was considered ok to keep people wait for over an hour when ringing direct, at that point I told him I would not recommend Barclays to anyone, and if he transfers me and I have to wait any longer than another 5 mins I would hang up and go down to the branch to vent my anger Reviewed on: 31st October 2022

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