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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (390 reviews)

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4.82

Based on 390 reviews, last reviewed 2nd Apr 2026

180% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Sharon Adams is fantastic Spoke to Sharon a couple weeks back and she helped me with a DIP. Spoke to her about the FMA today and was given the same consistent service. The big ... Read more Reviewed on: 2nd April 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (390)

Review of the Bath Building Society, Mortgages:

BBS were great for our guest house mortgage

Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Steven, Thank you for your review, I'm pleased to read that we've been able to support you as a longstanding customer! Kyle Greck, Head of Mortgage Sales Response date: 25th April 2025

Dealing with real people makes a big difference

Dealing with real people for our mortgage with Bath BS, the same regular contacts on each occasion throughout the process, gave us great confidence in what can be a rare and stressful process. Reviewed on: 10th February 2026

Reply from Bath Building Society Hi David, thank you for taking the tie out and leaving us some feedback. This is great to hear. We will catch you again when you need us. Ben Hutchings, National Account Manager Response date: 10th February 2026

Can't fault them

No nonsense and easy to communicate with Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Frank, thank you for taking the time out and leaving us some feedback. This is great to hear. We are always at the end of a phone if you need us again. Ben Hutchings, National Account Manager Response date: 10th February 2026

Great value and customer service

We always admire their customer service, it is fast, efficient and personal. They make you feel like you matter to them and they care. Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Anna, Thank you for taking the time out and leaving some feedback. This is great to hear. We like to think we give really good service so thank you. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 10th February 2026

Bath Building society were the only people willing t...

Bath Building society were the only people willing to take a risk for our mortgages 12 years ago. We were trying to buy an old pub to convert to resdential.Thanks Bath for letting us forfill our dream. Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Rob, thank you for taking the time out and leaving us some feedback. This is great to hear and glad we were able to assist such a long time ago. Ben Hutchings, National Account Manager Response date: 10th February 2026

Excellent service

Quick, efficient and pleasant service Reviewed on: 10th February 2026

Reply from Bath Building Society Hi Hugh, thank you for taking the time out and leaving us some feedback. This is great to hear. You know where we are if you need us again. Ben Hutchings, National Account Manager Response date: 10th February 2026

We have recently extended our mortgage and the care...

We have recently extended our mortgage and the care and support from the team was outstanding, explaining everything and were there to answer any questions we had. Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your kind words, I am so pleased we were able to help you and I will pass on your comments to the mortgage team. Ian Birch Senior Mortgage Advisor Response date: 10th February 2026

Excellent Service from Tim Randall

Tim has been absolutely brilliant as my mortgage Advisor. He was incredibly supportive, knowledgeable, and responsive throughout the entire process. Even when my first purchase did not go ahead, he stayed positive and helpful and made everything feel straightforward. I have since moved forward with another purchase and could not recommend him highly enough! Reviewed on: 9th February 2026

Reply from Bath Building Society Thank you for your review, we are so pleased that you managed to find another purchase and the experience was so positive. I will pass on your comments to Tim. Ian Birch Senior Mortgage Advisor Response date: 10th February 2026

Very helpful informative team.

Very helpful informative team. Supportive throughout process. Nice manner Reviewed on: 5th February 2026

Reply from Bath Building Society Hi Jen, thank you for taking the time out and leaving us some feedback. This is great to hear and glad we were able to help. I will pass on your comments to the team. Ben Hutchings, National Account Manager Response date: 6th February 2026

Friendly, knowledgable and efficient service from al...

Friendly, knowledgable and efficient service from all at the company. From initial contact to offer was less than 3 weeks, a great rate and good product perfect for a university student.- Reviewed on: 29th January 2026

Reply from Bath Building Society Hi Scott, thank you for taking the time out and leaving us some feedback. This is great to hear. We wish you well in your studies. Ben Hutchings, National Account Manager Response date: 30th January 2026

great service and comms

As a Mortgage Intermediary it’s important to have good contacts and timely communications and we recently received exemplary service from the team at Bath BS and Nick T was exceptional in the way that he continued to keep us informed of progress Reviewed on: 28th January 2026

Reply from Bath Building Society Hi Stuart, thank you for taking the time out and leaving this feedback. This is great to hear and glad Nick and the team were able to assist in this way. I will pass on your kind review to them. Ben Hutchings, National Account Manager Response date: 29th January 2026

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