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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2047 reviews)

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4.69

Based on 2,047 reviews, last reviewed 17th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Very helpful team member that dealt with my issue. Very helpful team member that dealt with my issue, extremely proactive and polite to deal with. Reviewed on: 17th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2047)

Money Transfer

I contacted BBS regarding a money transfer and could not have had better service! From my first contact with the Savings team yesterday, to transfer of funds today everybody was so helpful. A pleasure to deal with ! Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you so much for this feedback regarding our money transfer service and the team. Charlotte Tillen, Savings Support Manager Response date: 2nd February 2023

Great service at the branches as always

Always a warm welcome. Appreciate the personal service which makes bibs stand out from others. Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you for your lovely feedback regarding the branches, I will pass this back to them. Charlotte Tillen, Savings Support Manager Response date: 2nd February 2023

Excellent service as always

Bath Building Society is a very friendly and transparent company. We have been customers for some years now and have always been very happy with the service, both on-line and in the branch. Reviewed on: 27th January 2023

Reply from Bath Building Society Thank you for your lovely review, I will pass this back to both departments. Charlotte Tillen, Savings Support Manager Response date: 30th January 2023

Well donne

Why don’t you do trust accounts anymore? Reviewed on: 27th January 2023

Reply from Bath Building Society Thank you for your review - We are looking to reopen our Trust accounts this year so please keep an eye on our website for further information. Charlotte Tillen, Savings Support Manager Response date: 30th January 2023

Query

Had a query re money transfer, quickly resolved using on line chat, would definitely use this facility again Reviewed on: 26th January 2023

Reply from Bath Building Society Thank you for your feedback regarding our online chat service, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 27th January 2023

Whenever I need your help it's always at hand hand

Local,friendly,helpful, efficient Reviewed on: 23rd January 2023

Reply from Bath Building Society Thank you for the feedback, Louise, Head of Savings support Response date: 26th January 2023

Very happy with pleasant service

All good I am pleased to say, and no further comments Reviewed on: 23rd January 2023

Reply from Bath Building Society Thank you for your feedback, Louise, Head of Savings Support Response date: 26th January 2023

Very prompt and helpful

Whenever I email customer support I always receive a prompt and helpful reply. I couldn't ask for more! Thank you for such great service. Reviewed on: 23rd January 2023

Reply from Bath Building Society Thank you for your feedback, Louise, Head of Savings support Response date: 26th January 2023

Very prompt service both today and all previous occasions

Our preference has always been to use local offices where efficiency and polite service prevails which has very much been the case since opening accounts at Bath Building Society. Reviewed on: 19th January 2023

Reply from Bath Building Society Thanks you for your feedback, Louise, Head of Savings Support Response date: 26th January 2023

Good service

I like the friendly staff in branch, also the fast replies to emails Reviewed on: 17th January 2023

Reply from Bath Building Society Thank you for your feedback, Louise, Head of Savings support Response date: 26th January 2023

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