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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2371 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

Quick and friendly assistance with query opening LISA

I tried to open a LISA online, but had a time pressure as my birthday is next week, and I am going on holiday this afternoon. Jess responded to the ID query promptly and with understanding to my situation, and I am very grateful for her help. As a new customer it has assured me in my decision to open an account. Reviewed on: 23rd August 2023

Reply from Bath Building Society Thank you for the great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 8th September 2023

Quick and informative feedback.

Wanted to know further details / dates about a recently opened account. Customer services gave thorough feedback and all the answers I needed. Reviewed on: 21st August 2023

Very helpful

Good rates, people seem friendly. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Super service

Chelsea solved my problem in a matter of minutes was also very polite and helpful Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your great feedback regarding Chelsea, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Quick response in chat

Online chat was really easy to use and the agent (Chelsea) answered my query promptly and in a friendly manner. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your feedback regarding Chelsea, I will pass this back to Chelsea and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Excellent customer service

Customer service is exceptional unlike large main banks - always a helpful person available on phone or on chat. Reviewed on: 17th August 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Caroline has provided great support in managing the trust we have set up with BBS.

You actually deal with real rather than virtual people Reviewed on: 16th August 2023

Reply from Bath Building Society Thank you for your lovely feedback regarding Caroline, I will pass this back to Caroline and the team. Charlotte Tillen, Savings Support Manager Response date: 17th August 2023

Quick and Efficient Service

The quick chat function allowed me to find out answers to questions I had very quickly and I was able to feel instantly better about getting my issues fixed. Reviewed on: 15th August 2023

Reply from Bath Building Society Thank you for your feedback regarding our chat function, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 17th August 2023

Prompt and efficient

So far so good. Comparable interest rates and good customer service Reviewed on: 15th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023

Harry was most helpful on the chat line

I prefer a building society rather than a bank. Also, your interest rate is better Reviewed on: 14th August 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023

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