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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,370 reviews, last reviewed 20th Aug 2026
32% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026
Olaf K's avatar
Olaf K

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
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Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

Quick and easy solution, easy to open accounts

5
Staff were very helpful and getting in touch was super efficient. I am a new customer and positive experience so far. Reviewed on: 10th August 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023
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Bath Building Society

Good service on chat

5
Getting accounts opened quicker so no need to chase Reviewed on: 4th August 2023
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BBS Member
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 7th August 2023
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Bath Building Society

Information request

5
I have been seeking information about setting up a trust fund, I had a live chat with an advisor who was very helpful and emailed me the details straight away Reviewed on: 1st August 2023
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BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023
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Bath Building Society

Unable to see what I type

3
Communicating was weird. I could not see what I was typing, and could only see what I had typed by “lifting” the keyboard after pressing return. Amazingly I didn’t make any typos, which says more for my typing skills than the user friendliness of the chat app. Reviewed on: 1st August 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Please let us know if you are still experiencing difficulties when using the online chat and we will be happy to assist you. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023
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Bath Building Society

Very easy to make a transfer

5
Staff very efficient and helpful Reviewed on: 27th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023
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Bath Building Society

Excellent Service

5
Very efficient in dealing with my request and keeping me updated. Reviewed on: 25th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023
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Bath Building Society

Exceptional personal service, but...

4
The customer service offered by BBS is exceptionally good, I had to contact them about a number of different issues and each time received quick, competent and personal service. Until recently their children's ISA had the best rate in the country. However, the interest rates offered are now quite a bit lower than the leading market rates, the children's ISA is still okay, the other savings products are much too low. (I would have moved on months ago had it not been for the good service) Reviewed on: 21st July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023
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Bath Building Society

Logging on problem.

5
First class service sorting out my problem, resolved very quickly by Jess. Reviewed on: 19th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your great feedback regarding Jess. I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023
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Bath Building Society

Very Helpful

4
Harry was very helpful over the live chat. I had many questions which I wanted clarifying before opening an account. However he was very very helpful and answered everything. Brilliant customer service Reviewed on: 19th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback regarding Harry, I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023
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Bath Building Society

Fantastic customer service

5
Always amazing service from staff on the phone and in branch. Great, easy to understand products and fair rates. Application process could have been a little shorter but generally everything was great. Reviewed on: 19th July 2023
Jacob Sams's avatar
Jacob Sams
Reply from Bath Building Society Thank you for your great feedback regarding our team, I will pass this back to them. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023
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Bath Building Society

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