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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,370 reviews, last reviewed 20th Aug 2026
32% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026
Olaf K's avatar
Olaf K

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
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Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

stingy building society

1
The interest rate they give on trust account are very stingy. The Bath Building Society must take public as fools. The interest rates they should be offering should be between 4% and 5%. Does this building society not see what other banks and building society ate offering. do they not see news. Shame on them. Reviewed on: 14th July 2023
Dinesh Gandhi's avatar
Dinesh Gandhi
Reply from Bath Building Society Thank you for your feedback. If you look at all of our interest rates you will see that we pay rates that are typically all above average and up to 6.95% and will be increasing further on 7.29%. Trust Accounts are very different to normal savings accounts and are much more complex to administer and this is reflected in the rate we offer. Most other Banks and Building Societies have withdrawn completely from offering these accounts and at least one bank actually charges customers who want top open this type account. We have decided to continue offering these accounts but will continue to review the rates that we offer. If you can find someone that is prepared to pay you a better rate, perhaps you can share the details with us. Colin McDougall, Chief Commercial Officer. Response date: 16th July 2023
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Bath Building Society

Good chat facility - quick and accurate

5
Enjoyed the chat facility - was quick and gave me the answers i needed. Reviewed on: 14th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 17th July 2023
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Bath Building Society

Quick response in live chat, solved my issue quickly

5
App needs to be more efficient. I was unable to transfer money to one of accounts and my details were out of date compared to my online details Reviewed on: 12th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Please could you get in touch regarding your out of date details so we can get these updated for you. Charlotte Tillen, Savings Support Manager Response date: 12th July 2023
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Bath Building Society

Quick chat response

4
I got a very quick response to my query, what more could one want? Reviewed on: 6th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 7th July 2023
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Bath Building Society

Great customer service, decent rates

4
The customer service is better than anywhere else. The interest rates are decent, but no longer great. The app gives a lot of errors. Reviewed on: 4th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for this great feedback regarding our customer service, I will pass this back to the teams. Please get in touch regarding the issues you're experiencing with the mobile app so we can assist you further with these. Charlotte Tillen, Savings Support Manager Response date: 5th July 2023
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Bath Building Society

Great customer service

5
They dealt with all my queries immediately Reviewed on: 4th July 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 5th July 2023
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Bath Building Society

Help with setting up on-line access

5
I like the Bath Building Society because they are local and it's always possible to talk to a real person ! Reviewed on: 30th June 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 4th July 2023
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Bath Building Society

thank you

5
all very good service, online works well Reviewed on: 29th June 2023
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thank you for your feedback regarding our online service. Charlotte Tillen, Savings Support Manager Response date: 30th June 2023
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Bath Building Society

Bath Building Society Branch Review

5
The staff member was very helpful as we weren't sure what the account we needed was. She also explained in an easy to understand way, each step of the way. Reviewed on: 27th June 2023
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 17th July 2023
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Bath Building Society

Bath Building Society Branch Review

5
Excellent service from Jane. Many thanks. Reviewed on: 27th June 2023
Savings Customer's avatar
Savings Customer

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