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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2295 reviews)

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4.73

Based on 2,295 reviews, last reviewed 26th Feb 2026

226% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Fast service and great communication. Fast service and great communication. Rachelle dealt well with my account opening process today. Reviewed on: 26th February 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2295)

Customer service

All transactions carried out by post which I know is s bit old fashioned these days,but the society has always responded in a fast, efficient manner that is very satisfying for someone like me who feel comfortable and in good hands managing my savings account in such a way. Reviewed on: 3rd April 2023

Reply from Bath Building Society Thanks Mike, it's good to hear your positive feedback. We'll pass it on to the team. Jo Gillow, Communications Manager. Response date: 4th April 2023

Plenty of branches, easy one to one advice, good rates

An excellent local building society! The rates are good, the branches are open six days a week. It's easy to see someone face to face., the staff are really friendly. I can easily recommend the Bath Building Society as one of the best banking companies! Reviewed on: 3rd April 2023

Reply from Bath Building Society Well thank you very much Graham, we appreciate your feedback and will pass it on to the Branch team. Many thanks, Jo Gillow, Communications Manager. Response date: 4th April 2023

Bath Building Society

Superb organization whose size is key to it's success. My wife and I have been mortgage customers for 17 years. We also had a 'Buy for Uni' mortgage for my daughter which worked very well. No overseas call centre, direct telephone numbers provide access to very helpful/knowledgable staff, competive mortgage deals, reasonable charges. The organization must be a pleasant place to work as they retain their staff thereby provided consistent contacts. Bath Building Society definately get my vote! Reviewed on: 3rd April 2023

Reply from Bath Building Society Thanks for the vote of confidence Tim! Good to hear from such loyal customers. And yes, we do love what we do it's a great place to work! Many thanks, Jo Gillow, Communications Manager. Response date: 4th April 2023

Good ... but a faster response to prevailing market conditions needed

Good response from Chat (Jane) without any wait time. However, Bath BS has been slow to response to Bank of England base rate changes, specifically on Regular Saver. There are many higher rate products out there without the load of investment & w/d limits. The nature of a continuing regular saver makes it much harder to ditch, as the rate may change in response to the market and all the customer's hard work accumulate a savings pot over years will be lost. But the customer cannot wait forever; thus, I have marked this for review before next month's payment. Reviewed on: 3rd April 2023

Reply from Bath Building Society Thank you for your generous feedback. When it comes to our Savings products, we do respond as quickly as we can to changes in any Bank of England base rate changes and other changes in the market. Our aim, unlike many of our competitors, is to provide long term fair value and also we are trying to mindful of the difficult times our borrowing members are facing. I am certain you will be able to find better rates elsewhere but in most cases those firms paying the highest rates do so for a limited period only. We don't and won't play that game. I want our members to save with us for the longer term knowing that they will always be treated fairly and paid competitive rates. I believe we are achieving this as I know that most of our products consistently pay well above average rates and even this week some of our products were in 'best rate' tables of some national newspapers. Should you wish to discuss this further then please let me know. Regards, Colin McDougall Response date: 4th April 2023

Great Partnership

We have been with Bath Building Society for a number of years now and really appreciate the excellent customer service, advice and response times to our queries and transaction requests. Reviewed on: 3rd April 2023

Reply from Bath Building Society Thanks Don, it's great to receive positive feedback from longstanding Members so we appreciate your feedback and will pass on to the team. Many thanks, Jo Gillow, Communications Manager. Response date: 4th April 2023

Best Building Society

I have been a customer longer than I can remember; top quality service. Reviewed on: 3rd April 2023

Reply from Bath Building Society Thanks Sue for taking the time to reply, we appreciate your feedback and for being a very loyal Member over the years! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Customer assistants always respond with speed and great service.

Often I get a bit a bit stuck with my online transactions. BBS always consistently reply to my emails rapidly and resolve any issues I am encountering. I feel fully supported with my online savings account. Thank you BBS for a great customer service team. Reviewed on: 2nd April 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

I have already recommended BBS to others. The accounts they offer are very competitive. My son is v interested for our grandchildren.

It is so wonderful to be able to phone up our branch, pop in and transact our business face to face with such friendly staff. Open on a Sat morning too. This is what customer SERVICE is all about. By the way I'm not a complete dinosaur I will be registering for their on line service too. I've worked in IT all my life and it plays an important part but so many companies, AND the GOVERNMENT are assuming we all have smart phones, IT kit and have the time to waste doing it! It can be quicker but certainly visiting BBS in person was quicker, easier, more pleasant and GOT THE JOB DONE!!! Reviewed on: 2nd April 2023

Reply from Bath Building Society We can't ask for more than that, thank you for the recommendations! Jo Gillow, Communications Manager Response date: 3rd April 2023

Great local Building Society

Bath Building Society is a friendly, helpful Society. It's great to support a local organisation. Reviewed on: 2nd April 2023

Reply from Bath Building Society Lovely comments, thank you, Jo Gillow, Communications Manager Response date: 3rd April 2023

Friendly quick efficient service

Friendly quick efficient service With a smile. Staff can resolve any questions highly recommend Reviewed on: 2nd April 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

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