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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2371 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

closing my cash Isa

On 14 February I visited the offices of Yorkshire Building Soc in Downend, and set up an account for them to transfer the funds from my Bath Building soc Cash Isa across. The Transfer was rejected and despite at least five visits and new applications being made and my phoning Bath Building Soc on at least 3 occasions the Bath Building Soc would not transfer my Isa. It was a disappointing end to my experience with BBS. My only option was to close the Cash Isa account - have the funds refunded and open a new account and I understand that this could have affected my cash Isa. Reviewed on: 19th April 2023

Reply from Bath Building Society I am sorry to see that you have had a poor experience in transferring your ISA. I would like to investigate this and get a better understanding of what went wrong as it should be a relatively simple process. Perhaps you could contact us directly to give us more detail. Colin McDougall, Chief Commercial Officer. Response date: 19th April 2023

Review

Helpful staff. I wish you hadn't closed the agency in Midsomer Norton. Reviewed on: 18th April 2023

Reply from Bath Building Society Thanks for your feedback. It was a difficult decision to close this agency but on balance we believe it was the right decision given the relatively low usage of this agency v the cost of maintaining it. Being member owned, rather than shareholder owned, the costs saved have been reinvested for the benefits of all of our members. Colin McDougall, Chief Commercial Officer. Response date: 19th April 2023

Helpful and friendly

Very happy with way my enquiry and request were dealt with. Reviewed on: 18th April 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 19th April 2023

Transfer of funds

Sorted my request to close a small savings account and to transfer the funds. No problem Thank you Reviewed on: 17th April 2023

Reply from Bath Building Society Thank you for your feedback, its appreciated. Charlotte Tillen, Savings Support Manager Response date: 19th April 2023

Excellent service as usual

It's local and personal and offers excellent service Reviewed on: 17th April 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 19th April 2023

Very helpful customer service in the Savings Department

Fast response time, the slightly more personalised feel you get from a slightly smaller organisation. Reviewed on: 14th April 2023

Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 16th April 2023

Using Chat Service

I could not get through on the phone so used the chat facility - very smooth. Reviewed on: 12th April 2023

Reply from Bath Building Society Thank you for your feedback and apologies you couldn't get though on the phone. We have been extra busy since the bank holiday so glad you found the online chat facility useful. Charlotte Tillen, Savings Support Manager Response date: 13th April 2023

Trust accounts

Great knowledge of agent and you still do trust accounts which are difficult to find. Reviewed on: 12th April 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 13th April 2023

Staff very friendly and helpful

I find it very easy to make a money transfer Reviewed on: 12th April 2023

Reply from Bath Building Society Thank you for your feedback, it's great to hear. Charlotte Tillen, Savings Support Manager Response date: 13th April 2023

A good local building society

Bath Building Society is a friendly local society that seeks to provide good products for the local community Reviewed on: 11th April 2023

Reply from Bath Building Society Thanks BM for your great feedback. It is truly appreciated. Colin McDougall, Chief Commercial Officer. Response date: 12th April 2023

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