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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2371 reviews)

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4.73

Based on 2,371 reviews, last reviewed 26th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Mars O help setting me up online Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which... Read more Reviewed on: 26th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2371)

My mortgage

Have had my mortgage with bbs for a while now really friendly and helpful service would never move to another lender Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks for your loyalty John, we will always do our best! I will pass your feedback on to the mortgage team, Jo Gillow, Communications Manager. Response date: 3rd April 2023

Very helpful.

Staff are always very helpful and patient both on the phone or in person. I never feel they are in a hurry to finish my enquiry. Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Miriam for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

amazing customer service

the bath building society offers amazing customer service and makes me feel safe knowing they are my bank Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Best building society

Highly recommend best rates of interest but most of all friendly and very efficient customer service nothing to much trouble Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Tess, we'll pass your feedback on to the friendly team! I know they will appreciate it, Jo Gillow, Communications Manager. Response date: 3rd April 2023

great little business....

really enjoy the friendly approach Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Collette, we appreciate the feedback, Jo Gillow, Communications Manager. Response date: 3rd April 2023

SMALL REALLY IS BEAUTIFUL WHEN IT COMES TO BUILDING SOCIETIES

A wonderful organisation with terrific staff who are friendly and so professional. Reviewed on: 31st March 2023

Reply from Bath Building Society Wow, we can't ask for more than that - thanks Gerry! Response date: 3rd April 2023

Superb building society

Bath is providing me with and excellent service with good information flows and communication around all the things I need. They are reactive to interest rate changes both up and down so in feel I am getting a good deal. Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Mark for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Personal, kind and efficient

The personal service and kindness we have received from Bath Building Society has been fantastic, and exceeds any other financial institution we have dealt with. I would recommend them to anyone Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Holly, we do try! Appreciate the feedback which we will pass on to the team. Jo Gillow, Communications Manager. Response date: 3rd April 2023

Great company

I’ve always had great service from Bath building society Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Great service, lovely staff and a trustworthy organisation

The staff are always really helpful in the branch and the products the society offers are excellent. We are a loyal customer and big fans. Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Guy, we love our fans! And appreciate your feedback which we'll pass on to the Branch team! Many thanks, Jo Gillow, Communications Manager. Response date: 3rd April 2023

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