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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2373 reviews)

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4.73

Based on 2,371 reviews, last reviewed 26th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Mars O help setting me up online Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which... Read more Reviewed on: 26th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2373)

Regular saver

I’d highly recommend BBS to anyone looking to setup a savings account who also happens to either live or study in Bath, the service they provide has been excellent. Reviewed on: 31st March 2023

Reply from Bath Building Society Thank you for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Fantastic building society

Bath building society have handled all transactions well without any issues. Fantastic service and very pleased. Reviewed on: 31st March 2023

Reply from Bath Building Society Thanks Jacob for your feedback, that's good to hear. We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Brilliant

Have used them for over 7 years and have brilliant customer service would 100% recommend a million items over Reviewed on: 31st March 2023

Reply from Bath Building Society Wow, thanks you for your feedback, that's good to hear....what more could we ask for! We'll pass it on to the team! Jo Gillow, Communications Manager. Response date: 3rd April 2023

Info re BBS Trust Accounts

Very positive! Two assistants on separate chats were very helpful and concrete in info given and which actually answered the questions asked! If they were not sure, they checked with a manager and emailed response later within a short period of time. Very good service - thank you! Reviewed on: 29th March 2023

Reply from Bath Building Society Thank you for your feedback regarding your Trust enquiry, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 30th March 2023

New phone APP

I love the new phone app. it shows all my savings accounts on one page. For each account it shows the balance and interest rate. I can now access the information instantly using Face ID. Its a vast improvement on the online service which I found very time consuming to access. It also illustrates that a smaller Society can do things better than a large multi- national bank as well as being in my view a safer option for my savings.. Reviewed on: 28th March 2023

Reply from Bath Building Society Thank you for your feedback regarding our mobile app, it's great to hear. Charlotte Tillen, Savings Support Manager Response date: 29th March 2023

Quick response and helpful

Quick, helpful, diligent. Nothing could be done differently. Reviewed on: 24th March 2023

Reply from Bath Building Society Thank you for your feedback, its very much appreciated. Charlotte Tillen, Savings Support Manger Response date: 24th March 2023

Not suitable if you do not live in Bath.

Their products and interest rates are very good, but only if you live in Bath. Reviewed on: 23rd March 2023

Reply from Bath Building Society I think you mean that new accounts are restricted. Otherwise all of our members enjoy our good rates wherever they live. For those accounts that are restricted to new business they are typically available to existing loyal members and anyone who lives, works or studies in Bath. But not all of our accounts are restricted and we remove the restrictions when we can for example our Lifetime ISA was recently available nationally but because of the demand we had to apply restrictions to maintain service levels. Colin McDougall, Chief Commercial Officer. Response date: 24th March 2023

Based on Savings account enquiry on Chat

Too early to comment as this is my first acconunt Reviewed on: 20th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 27th March 2023

Saving me time and money

Feel valued. No improvements needed as far as I'm concerned Reviewed on: 20th March 2023

Reply from Bath Building Society Thank you for this great feedback. Charlotte Tillen, Savings Support Manager Response date: 27th March 2023

Charity deposit account

It was easy to chat with an advisor and the rate seems good Reviewed on: 16th March 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 17th March 2023

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