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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2373 reviews)

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4.73

Based on 2,371 reviews, last reviewed 26th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Mars O help setting me up online Mars O was so patient helping me navigate through my issues & getting me set up on the browser. With his advice I am now fully set up on the app which... Read more Reviewed on: 26th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2373)

Quick and helpful chat

I like that it’s a BS, makes me feel more comfortable putting money into it. Maybe it’s just on my phone but the online website doesn’t seem to be phone friendly. Squishes everything up and stuff. Otherwise no complaints! Reviewed on: 14th March 2023

Reply from Bath Building Society Thank you for your feedback. Our mobile App is now available to download and is a lot easier to use on your phone so worth having a look into that. Charlotte Tillen, Savings Support Manager Response date: 15th March 2023

Very helpful chat function

Answered all my questions promptly Reviewed on: 14th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 15th March 2023

Answered my question promptly and with further info.

The real person chat function and real branches and phone, etc. Reviewed on: 13th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 14th March 2023

Quick & efficient

We use BIBS because the account for our Property Management Company is ‘free’ and we get a small amount of interest. We are glad you are not, after all, charging for cheque withdrawls / deposits. For small sums, eg the annual £13 Companies House confirmation statement, which I, as treasurer, have to pay by credit card … I have to withdraw cash from your branch to repay that because on-line transactions must be greater than £50. Paying in our bi-annual Service Charges is also fraught …with your 00000000 account number. This now seems to work for the other flat owners, & it has worked for me; but now HSBC doesn’t like it and I am forced to come onto the branch with a cheque! Reviewed on: 13th March 2023

Reply from Bath Building Society Thank you for your feedback, thats unfortunate about HSBC, I am glad its working well for your flat owners, and as we are a savings account not a bank account some of our processes are more manual so we have had to add in a minimum withdraw limit for online transactions. Louise Head of savings support Response date: 17th March 2023

Amazing, friendly service

The Bath Building Society were very friendly and helpful when they opened my savings account Reviewed on: 11th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th March 2023

Very helpful, good interest rate and have the option to have a passbook. Online and branch.

This is the first time I have looked into Bath Building society website. I do not live local, so not sure how to get passbook updated. But would request annual statements by post. Reviewed on: 10th March 2023

Reply from Bath Building Society Thank you for your feedback. You can post your passbook to us and we will update it and return it to you. You can also download our mobile app and you'll be able to view and download your annual statements. Charlotte Tillen, Savings Support Manager Response date: 13th March 2023

Good customer service

My birthday was wrong but the issue was quickly solved with great customer service Reviewed on: 10th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th March 2023

Savings for my Daughter

Better rates of variable interest passed on to my Child to give her a Brighter future and more Pocket Money! Reviewed on: 10th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manger Response date: 13th March 2023

Great friendly bank

A lovely bank with really friendly helpfully staff Reviewed on: 10th March 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 13th March 2023

Best Service Possible

Very friendly, efficient and prompt service at all times. I do not live in Bath now but find postal service excellent - passbook back as quick as it possible to be. Interest rates are better than High Street Banks. Reviewed on: 8th March 2023

Reply from Bath Building Society Thank you for your great feedback. Charlotte Tillen, Savings Support Manager Response date: 9th March 2023

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Bath Building Society: Savings reviews

23% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2373)

Quick and helpful chat

Very helpful chat function

Answered my question promptly and with further info.

Quick & efficient

Amazing, friendly service

Very helpful, good interest rate and have the option to have a passbook. Online and branch.

Good customer service

Savings for my Daughter

Great friendly bank

Best Service Possible

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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