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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Quick reply and helpful response.

I used the chat box for questions I had about Trust accounts. Olivia answered quickly and gave me all the answers I needed. Reviewed on: 27th February 2023

Reply from Bath Building Society Thank you for your feedback regarding our online chat, its much appreciated. Charlotte Tillen, Savings Support Manager Response date: 28th February 2023

The Staff

Everyone I have had assistance from is helpful and friendly. Reviewed on: 26th February 2023

Reply from Bath Building Society Thanks Graham for your feedback. It is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

Great customer experience shame about ridiculously overpaid CEO

Pay staff more and the Directors a lot less Reviewed on: 24th February 2023

Reply from Bath Building Society Thank you for your feedback. It is great that that you believe that we provide a great customer experience. If you compare our Directors' salaries and compare with other Banks, Building Societies or even companies of a similar size and complexity you will see that their salaries will be at the lower end of this comparison. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

Speedy and efficient a winning combination.

Successful. Long time customer always found Bibs very helpful and accommodating. Reviewed on: 24th February 2023

Reply from Bath Building Society Thank you so much for your long standing support and feedback. It is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

So fair and honest and driving the market forward with the best competitive rates for savers.

Always very clear and concise about choices and options, in person and via the telephone. Very polite, well informed and willing to listen then advise constructively. Quick to respond to changes in the market to the benefit of their customers, quite a rare trait these days! Thank you Bath Building Society Reviewed on: 22nd February 2023

Reply from Bath Building Society Thanks for your great feedback Steve. If you could also write my annual end of year review that would be very much appreciated! Joking aside, your generous feedback is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 23rd February 2023

Great Local Building Society

Friendly and efficient and great products! Reviewed on: 22nd February 2023

Reply from Bath Building Society Thank you for your kind feedback Gemma. It is really appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2023

Good honest local Building Society

Friendly knowledgeable staff, easily accessible in a convenient position in central Bath. Quickly responded to the current financial situation with improved i9nterest rates for savers. Strong support for local charities important to Bath citizens. Reviewed on: 22nd February 2023

Reply from Bath Building Society Thank you for your great feedback Mary. We do try our best both to do the best for our members and the wider Bath community. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2023

Great staff good savings products

Always find staff very helpful and they come up with some good savings products . A local company so you can actually get help face to face. Reviewed on: 21st February 2023

Reply from Bath Building Society Thank you for your kind feedback and support Hilary. It is very much appreciated. Colin McDougall Chief Commercial Officer. Response date: 23rd February 2023

access to website

This on line chat was quick and easy. Hope the info provided will work. Reviewed on: 21st February 2023

Reply from Bath Building Society Thank you for your feedback. I also hope the info provided worked! Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2023

Good comms, login needs improvement

Solid company. Login process needs an app - web-page and the details required is slightly clunky. Reviewed on: 21st February 2023

Reply from Bath Building Society Thank you for your feedback. It really is valued and appreciated. As it happens we are launching a new Mobile App very soon. Hopefully on 6th March. This will be very much easier to use. If you would like to have access this App pre launch and help us with 'testing' then please let me know, and I will arrange for this to happen. My email address is [email protected]. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2023

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