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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Brilliant. Excellent customer service.

Local, helpful and friendly staff. Reviewed on: 24th May 2022

Reply from Bath Building Society Many thanks for taking the time to review us, we appreciate it! Holly, Customer Service Team Response date: 25th May 2022

very helpful

your customer service online chat lady Chelsea was very helpful and answered my query Reviewed on: 24th May 2022

Reply from Bath Building Society Thanks for the great review :) we are glad to help! Holly, Customer Service Team Response date: 25th May 2022

Great customer service

Chelsea on live chat was kind and informative, much more so than the big highstreet banks. The only reason I didn’t put 10 stars for the recommendation, is most of my friends/family couldn’t open accounts due to not living in bath. But if they were able to, 100% I’d recommend Reviewed on: 23rd May 2022

Reply from Bath Building Society Thanks so much for the lovely review. We appreciate it! Holly, Customer Service Team Response date: 24th May 2022

Very satisfied with the help I recieved

Staff are very obliging and very helpful Reviewed on: 19th May 2022

Reply from Bath Building Society Thank you for your feedback, i will pass it onto the team, Louise Head of Savings Support Response date: 20th May 2022

Clear website, but when I got stuck, the online chat helped me speedily and efficiently. *********

Seems good so far, but had problem entering a sort code on mobile phone - much more obvious on line on a computer! Reviewed on: 17th May 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 20th May 2022

Quick and responsive

It is difficult to understand since Building Society is not a bank. This is new to me and may need to understand more before I can tell. Reviewed on: 16th May 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings support Response date: 20th May 2022

First class customer service

As always, my request was dealt with super efficiently with a follow up email to confirm the transaction had been effected. The best customer service by far. Keep up the good work! Reviewed on: 12th May 2022

Reply from Bath Building Society Thank you for your feedback this is brilliant to hear, Louise Head of Savings Support Response date: 20th May 2022

great customer service!

Jane was pleasant, pro-active and efficient in giving advice and carrying out several transactions by post recently, making sure I was kept informed throughout. Reviewed on: 12th May 2022

Reply from Bath Building Society Thank you for your feedback, i will pass the message on, Louise Head of Savings Support Response date: 20th May 2022

Bath building society is the best

Tea, coffee should be offered to the customers. It will be nice to have a toilet facility for the clients. Reviewed on: 10th May 2022

Reply from Bath Building Society Many thanks for the 5* star feedback. Holly, Customer Service Team Response date: 11th May 2022

Very helpful and informative

Everything went smoothly no complaints Reviewed on: 6th May 2022

Reply from Bath Building Society Fantastic! Thanks for the review. Holly, Customer Service Team Response date: 11th May 2022

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