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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Super service at Wood Street branch

Super service at Wood Street branch thank you for opening our account today, Tracey made it so easy for us. Reviewed on: 14th June 2022

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the team, Louise Head of Savings Support. Response date: 22nd June 2022

Prompt and efficient service

Holly replied to my email the next morning and had already carried out my request. Very efficient. Reviewed on: 14th June 2022

Reply from Bath Building Society This is great to hear, thanks for your feedback, Louise Head of Savings Support. Response date: 22nd June 2022

Very helpful, excellent customer service

Applying for a Junior saver account for my grandchildren was very easy. The online chat (Liz was brilliant) and the email help were both excellent. Reviewed on: 9th June 2022

Reply from Bath Building Society Thanks you for the Feedback ,i will pass it on to the team, Louise Head of Savings Support Response date: 10th June 2022

Online chat

The online chat was easy and got the answer i needed immediately. Great service Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 10th June 2022

Online problem solving

Not obviously, I will look at the account to see how to add an account. Reviewed on: 9th June 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support Response date: 10th June 2022

Efficient as always

My requested transaction was carried out as promptly as ever. Reviewed on: 6th June 2022

Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it! Holly, Customer Service Team Response date: 6th June 2022

Junior Saver account

Barry was super helpful and sorted the issue with log on so thank Barry. I would say BBS needs to simplify the log in and re-set password process as I am an experienced online banking user, yet felt this was not user friendly and intuitive at all. Way too many steps that were not straight forward to follow so had to call instead. Reviewed on: 31st May 2022

Reply from Bath Building Society Thank you for your feedback, and the log in process is something we are working on. Louise Head of Savings Support Response date: 1st June 2022

Superb Service

I had reason to telephone BIBS expecting the usual impersonal reception only to be amazed when a living person answered my call. It turned out to be Jane Cox who immediately understood my request and promised to send the appropriate paperwork for signing that day. Needless to say it arrived ! Every Financial organisation in the country should take a training course from BIBS in how to simply answer customers questions. Well done Jane , my grateful thanks. Barrie Dunn Reviewed on: 30th May 2022

Reply from Bath Building Society This is great Feedback, i will pass it onto Jane and the team, Louise Head of Savings Support. Response date: 1st June 2022

Excellent Customer Service

I have just had a quick and easy online chat with customer services who helped and advised me. Reviewed on: 27th May 2022

Reply from Bath Building Society Thank you for your feedback i will pass it to the team, Louise Head of Savings Support. Response date: 1st June 2022

I tried contacting another bank who were not very helpful and made it difficult to get in contact with someone the online chat service was brilliant and I was given lots of helpful information

The online chat service I can’t think of anything to make it better Reviewed on: 26th May 2022

Reply from Bath Building Society Thank you for your feedback, Louise Head of Savings Support. Response date: 1st June 2022

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