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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Sorting out password and 2 part verification issues

Send out reminder email advising customers to logon and update details when you're changing login criteria. Resolved quickly by staff member, who was friendly and very helpful Reviewed on: 8th October 2021

Reply from Bath Building Society Thanks so much for the lovely review! Holly, Customer Service Team Response date: 9th October 2021

Registration sorted by Barry

Trying to register as a person to access a corporate account wasn't going well, but in the end Barry sorted it! Reviewed on: 6th October 2021

Reply from Bath Building Society I'm glad Barry was able to help! Thanks for the review. Holly, Customer Service Team Response date: 8th October 2021

Great all round experience.

Simple application form. Good customers service when things went wrong. Reviewed on: 4th October 2021

Reply from Bath Building Society Many thanks for the great review! Holly, Customer Service Team Response date: 8th October 2021

Great service, always efficient and friendly

Great service but you need to hike your interest rates ;) !! Reviewed on: 4th October 2021

Reply from Bath Building Society Thanks for your lovely review! Holly, Customer Service Team Response date: 8th October 2021

The person I spoke to was very helpful and explained what to do

It is a good building society and I been with them for years Reviewed on: 1st October 2021

Reply from Bath Building Society Many thanks for the wonderful feedback. Holly, Customer Service Team Response date: 8th October 2021

Excellent customer service from Barry

Barry was particularly helpful and patient in dealing with my difficulties in registering online, especially considering that it had been my error in not entering my password correctly. Barry has an excellent phone manner too. Thanks. Reviewed on: 1st October 2021

Reply from Bath Building Society Fantastic feedback for Barry, I will let him know. Thanks! Holly, Customer Service Team Response date: 8th October 2021

Prompt, efficient, friendly

Hands off, but personal ... its a nice balance. Reviewed on: 30th September 2021

Reply from Bath Building Society Thanks for taking the time to review us, very kind! Holly, Customer Service Team Response date: 8th October 2021

Good support but convoluted sign in process

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Reply from Bath Building Society Many thanks for your feedback! Holly, Customer Service Department Response date: 8th October 2021

A very efficient building society with pleasant and helpful staff

Their helpfulness and rapid action in response to requests. Reviewed on: 28th September 2021

Reply from Bath Building Society Thanks for the wonderful feedback, we appreciate it! Holly, Customer Service Team Response date: 29th September 2021

Barrys customer service skills are a credit to your company .

I was hundred and ten percent happy with the service I received.So refreshing in a world where no one seems to care about their customers anymore . Reviewed on: 27th September 2021

Reply from Bath Building Society Many thanks for the lovely review. I will pass on the kind words to Barry. Holly, Customer Service Team Response date: 29th September 2021

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