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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2328 reviews)

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4.75

Based on 2,328 reviews, last reviewed 29th Apr 2026

293% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Helpful, friendly and responsive Lauren was very helpful, friendly and responsive in getting our trust account opened. Reviewed on: 29th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2328)

First class service

A very quick and efficient service and very friendly and pleasant staff. Reviewed on: 5th August 2021

Reply from Bath Building Society Hello thank you for taking the time to send your positive review , Caroline, Customer Support Department Response date: 10th August 2021

Very efficient online chat service

Jane made it as simple as pie for me to make the changes to my profile that I needed to make. Well done, Jane! Reviewed on: 5th August 2021

Reply from Bath Building Society Hello so pleased Jane was able to help you with your online chat, thank you for taking the time to respond, Caroline , Customer Support Department Response date: 10th August 2021

Withdrawal of savings

Excellent service thank you Louisa was very friendly and polite and professional Reviewed on: 3rd August 2021

Reply from Bath Building Society Thank you for the lovely feedback, I will pass this onto Louisa. Holly, Customer Service Team Response date: 4th August 2021

account set-up

Gives everything we need for small family trust account. Prompt feedback. Left at 4 stars as timing wise could not get second account set up in time before range closed - will upgrade to 5 if a second account can be accommodated... Reviewed on: 3rd August 2021

Reply from Bath Building Society Many thanks for your valuable feedback, we appreciate it! Holly, Customer Service Team Response date: 4th August 2021

Transfer completed promptly, as usual

All my interactions with BBS are done via emails. It is usually a request to transfer money to another account. This is done very promptly and with the minimum of fuss. Reviewed on: 3rd August 2021

Reply from Bath Building Society Such fantastic feedback, thank you! Holly, Customer Service Team Response date: 4th August 2021

Helpful and speedy responses

Always have a great experience with any member of staff. They are friendly and resolve all questions quickly and efficiently. Reviewed on: 27th July 2021

Reply from Bath Building Society Many thanks for the lovely review! We are always happy to help our members. Holly, Customer Service Team Response date: 28th July 2021

Quick and efficient

In comparison with every other financial institution I deal with, Bath Building Society stand head and shoulders above them all. Reviewed on: 26th July 2021

Reply from Bath Building Society Such a fantastic review, thankyou! Holly, Customer Service Team Response date: 28th July 2021

Great service

All email queries, transfers and any documents actioned same day. Very happy with prompt service! Reviewed on: 22nd July 2021

Reply from Bath Building Society Good Afternoon, Glad you received a great service from us, thank you for taking the time to reply, Caroline Customer Support Department. Response date: 23rd July 2021

Friendly and easy to deal with

Friendly and easy to deal with, nice local society. Reviewed on: 21st July 2021

Reply from Bath Building Society Hello Thank you for sending in your lovely response, Caroline Customer Support Department. Response date: 23rd July 2021

Always an excellent service -

The staff are well-spoken, very helpful and very efficient - I can't think of anything that could improve an excellent service! Thank you Reviewed on: 21st July 2021

Reply from Bath Building Society Hello a lovely response to read, Thank you for taking the time to respond, Caroline Customer Support Department. Response date: 23rd July 2021

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