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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,374 reviews, last reviewed 27th Aug 2026
20% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026
Ron M's avatar
Ron M

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
Hope's avatar
Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Quick friendly service with proper safeguards as to identity

5
Send periodic statements of the account by email. Reviewed on: 24th September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks so much for the great feedback. Holly, Customer Service Team Response date: 29th September 2021
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Bath Building Society

useless - waste of time

1
have the correct information in the linking websites to prevent people wasting their time Reviewed on: 23rd September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Without knowing which website you are referring to, it is difficult to comment on this feedback. We do from time to time suffer from other websites not showing our products accurately. This is totally outside of our control. We always inform the key sites that are typically used by consumers when our products change and we always address issues when highlighted to us. Beyond that there is little we can do. If you contact me to discuss, I will personally take this up with whatever website you are using. In the meantime I also suggest that you complain to them, as it they that are displaying incorrect information. Response date: 24th September 2021
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Bath Building Society

access

5
very helpful and patient. No problem too short Reviewed on: 22nd September 2021
BBS Member's avatar
BBS Member

Quick and easy help online

5
I used the chat feature today to discuss savings options, the member of staff answered quickly and provided the answers I needed. Reviewed on: 22nd September 2021
BBS Member's avatar
BBS Member

My phone query for a Tax certificate to complete my tax return

5
My query was answered and explained simply and a paper copy emailed within 20 minutes. The service is friendly, easy and efficient. Reviewed on: 21st September 2021
BBS Member's avatar
BBS Member

Brilliant and prompt customer service unlike other big 4 banks on the high street

5
Customer service is prompt and no non sense so far Reviewed on: 21st September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks for taking the time to review us! We appreciate it. Holly, Customer Service Team Response date: 21st September 2021
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Bath Building Society

Best Customer service by Jane -She was welll informed and prompt

5
Ease of opening an account online Reviewed on: 20th September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society This is fantastic, I will pass on the lovely feedback to Jane. Holly, Customer Service Team Response date: 21st September 2021
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Bath Building Society

Savings review

5
Great accounts, lovely staff - fab! Super as you are! Reviewed on: 17th September 2021
Savings Customer's avatar
Savings Customer

Fast, friendly and efficient service

5
All my dealings with Bath Building Society have been pleasant experiences. The phone is answered promptly and requests are dealt with without delay. Reviewed on: 17th September 2021
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for your lovely review. Holly, Customer Service Team Response date: 21st September 2021
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Bath Building Society

Savings review

5
The service was smooth and easy throughout. Corrine provided a personal, timely and professional service - very refreshing Reviewed on: 16th September 2021
Savings Customer's avatar
Savings Customer

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