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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2346 reviews)

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4.74

Based on 2,346 reviews, last reviewed 17th Jun 2026

72% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

A welcome helping hand I needed to move an account and provide a lot of documentation. The customer service people helped me with that and were very patient. Reviewed on: 17th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2346)

Very very helpful

I used the online chat to get an information about BBS. An agent came online very quickly and gave me the information I needed straight away. Reviewed on: 26th August 2021

Reply from Bath Building Society Hello Thank you for taking the time to send in your response. So pleased you were given the information you needed. Caroline , Customer support Department. Response date: 2nd September 2021

Helpful and easy

Very helpful and polite service and very easy to understand Reviewed on: 25th August 2021

Reply from Bath Building Society Good Morning , Thank you for sending in your response really pleased you found the service helpful and easy. Caroline , Customer Support Department. Response date: 26th August 2021

Easy to use

The chat function was very easy to use and Louisa was extremely helpful Reviewed on: 24th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass it onto the team. Louise Savings Operations Manager Response date: 25th August 2021

problem logging in. I hope it has been resolved

I will answer this if I am able to log in. Been trying for three days! Reviewed on: 23rd August 2021

Reply from Bath Building Society Thank you for the feedback, I am really sorry you are having issues logging in, if you could email us [email protected] I am sure we can help you with this. Louise Savings Operations Manager Response date: 25th August 2021

Quick, polite and efficient service

Quick, polite and efficient service Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback. Louise Savings Operations Manager Response date: 25th August 2021

Always helpful

They care about their customers at the town branch, always helpful,thank you Tracey for your help. I have told my friends about you as well Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass this onto the team, Louise Savings Operations Manager Response date: 25th August 2021

Exemplary Service

I rang up as logging in to my new account wasn't working. Barry sorted the problem immediately and also noticed that my title is "Mx" and asked me how I would like to be addressed. A perfect score for Barry and Bath Building Society! Reviewed on: 20th August 2021

Reply from Bath Building Society Thank you for your feedback, I will pass this onto the team and Barry, Louise Savings Operations Manager Response date: 25th August 2021

Very quick to respond, answered my question suitably.

I like the feeling that I'm not "just another customer." Reviewed on: 19th August 2021

Reply from Bath Building Society Good Morning Thank you for taking the time to send in your response, Caroline, Customer Support Department. Response date: 20th August 2021

Customer care

Helpful and friendly customer service Reviewed on: 18th August 2021

Reply from Bath Building Society Hello pleased to hear you received good customer care, Caroline, Customer Support Department. Response date: 19th August 2021

children savings account

very helpful, easier to talk to someone rather than just read online. Reviewed on: 18th August 2021

Reply from Bath Building Society Hello thank you for sending in your response, Caroline, Customer Support Department Response date: 19th August 2021

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