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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2121 reviews)

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4.70

Based on 2,119 reviews, last reviewed 25th Nov 2025

26% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Fantastic service! I regularly use the Moorland Road Branch and I always find the staff very helpful and receive fanatastic service! Reviewed on: 25th November 2025

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2121)

If only other banks served so well!

Despite the limited need for attention with my Business Bond, when I ring the receptionist is always cheery andd responds quickly with the documents I need. Natwest and Santander in contrast are a nightmare of inefficiency, as if customers are a nuisance! Reviewed on: 4th June 2020

Reply from Bath Building Society Such a lovely review, thanks so much! Holly, Customer Support Team Response date: 24th June 2020

Friendly atmosphere and committed and friendly staff

I like the staff and the environment but more sweets on the counter would help? Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the great feedback, we will see what we can do about the sweets! Holly, Customer Support Team Response date: 24th June 2020

Always friendly, Always Professional

It's always a pleasure to see Jonathan and his team at BIBs. They're a thoroughly competent and happy gang, Reviewed on: 4th June 2020

Reply from Bath Building Society So great to hear, Jon will be very pleased with your kind review. Holly, Customer Support Team Response date: 24th June 2020

Banking during Covid

Always friendly and helpful staff and a pleasure to deal with . Reviewed on: 4th June 2020

Reply from Bath Building Society We are happy to support our members at this difficult time. Holly, Customer Support Team Response date: 24th June 2020

Nice people nice position

I don't go in there very often but whenever I do I get a warm welcome and I feel that nothing is too much trouble for the staff there. I come out feeling confident that my. money is safe. Reviewed on: 4th June 2020

Reply from Bath Building Society Wonderful to hear you feel this way. Thanks for your feedback. Hope to see you again soon. Holly, Customer Support Team Response date: 24th June 2020

Always friendly and efficient staff.

I love that it is local to the City of Bath. Reviewed on: 4th June 2020

Reply from Bath Building Society Bath is so beautiful isn't it? we are very lucky. Thanks for the kind review. Holly, Customer Support Team Response date: 24th June 2020

Fast, polite and friendly

How everyone is so friendly. Use one branch every week and the staff are so polite and caring to their customers. Reviewed on: 4th June 2020

Reply from Bath Building Society This is really great to hear, Thanks! Holly, Customer Support Team Response date: 24th June 2020

Poor punter

Can't coment never been in any of your branches. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Even though you have never been into our branches we are always keen to understand how we can improve our service more generally. If you have any thoughts on what we would need to do for you to give us a 5 star review rather than a 3 star review then please do let us know! Colin McDougall, Head of Marketing and Savings. Response date: 5th June 2020

Excellent local service

Prompt postal service. Any on line problems quickly sorted. Reviewed on: 4th June 2020

Reply from Bath Building Society Fantastic to know you enjoy our prompt service. Thanks. Holly, Customer Support Team Response date: 24th June 2020

friendly and helpful and act on instruction promptly

We have been customers for many years now and always found the service good and until recently the rates have been favourable. We understand that little can be done about the falling rates of interest in recent years and have confidence that they will offer the best they can. Sometimes we find we have to ring for a tax statement and cannot get one on line which could be improved. The reason I would not recommend them to people is that our friends and family are not in Bath or the area. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us! Holly, Customer Support Team Response date: 24th June 2020

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