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Bath Building Society: Savings reviews

View other Bath Building Society products
4.73
Based on 2,374 reviews, last reviewed 27th Aug 2026
20% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
1%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026
Ron M's avatar
Ron M

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026
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Hope
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Quick and efficient service

5
Instruction carried out almost instantly Reviewed on: 24th August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Great to hear you received such an efficient service. Thanks for taking the time to review us. Holly, Customer Service Team Response date: 29th August 2020
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Bath Building Society

professional, helpful and alway reply and deal with all inquiries. Thank you

5
It does a great job. We would like to make a few more, transfer to other suppliers. Reviewed on: 24th August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Such a lovely review, thanks! We would be happy to assist you with further transfers. Holly, Customer Service Team Response date: 29th August 2020
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Bath Building Society

Savings review

5
I like the fact that assistance is readily available by telephone and that queries, account opening dealt with promptly and efficiently Reviewed on: 21st August 2020
Savings customer's avatar
Savings customer
Reply from Bath Building Society Many thanks for your wonderful review. Holly, Customer Service Team Response date: 29th August 2020
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Bath Building Society

Very quick and efficent service

5
You sent me a message by email which was intended to help me with the new two factor login system. Unfortunately when I tried to follow that I was offered only my landline number to receive code as text messages. I wanted to change to my mobile which does receive text messages but this was not provided for. This needs sorting. Reviewed on: 21st August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society I'm sorry you are having trouble getting into Bath Online, please give us a call on 01225 423271 so we can assist you with this. Holly, Customer Service Team Response date: 29th August 2020
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Bath Building Society

Great service

5
Really helpful service. My dad only has access to this building society and with health issues is struggling in covid to remain independent. Staff have explained ways round being able to manage money and this has proved really helpful for increasing my dad's independence during difficult times! Thank you! Reviewed on: 19th August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Good Morning, so happy to be able to help during these difficult times. Thank you for your response, Caroline, Customer Support Department. Response date: 21st August 2020
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Bath Building Society

Savings review

5
The efficiency with which my account was dealt with Reviewed on: 17th August 2020
Savings customer's avatar
Savings customer
Reply from Bath Building Society Thanks so much for the 5* review! Holly, Customer Service Team Response date: 29th August 2020
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Bath Building Society

Fantastic customer service, Jane went over and beyond helping me.

5
Friendly and nothing is touch trouble. Really helpful. Reviewed on: 11th August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society This is fantastic to hear. I will pass on your kind comments to Jane. Holly, Customer Service Team Response date: 12th August 2020
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Bath Building Society

Excellent customer service

5
I have always received excellent customer care and a prompt service Reviewed on: 11th August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Thanks so much for the kind review. Great to hear you receive such excellent service from us. Holly, Customer Service Team Response date: 12th August 2020
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Bath Building Society

could be made easier to close account on web

4
very good service but not as easy as some to close account on the web. Holly was very helpfull and efficient informing me what was going to happen. Reviewed on: 10th August 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society Many thanks for taking the time to leave your review, I was pleased I could help you. I will pass on your comment about Bath Online to our management team but I can inform you that we have plans in place to improve this service. If you need any help with it in the meantime you are welcome to call us on 01225 423271. Holly Customer Service Team Response date: 10th August 2020
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Bath Building Society

Savings review

5
Opening my account was very seamless and was dealt with very efficiently indeed Reviewed on: 9th August 2020
Savings customer's avatar
Savings customer
Reply from Bath Building Society Fantastic to hear, many thanks. Holly, Customer Service Team Response date: 29th August 2020
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Bath Building Society

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