Write a review

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2329 reviews)

View other Bath Building Society products

4.75

Based on 2,329 reviews, last reviewed 29th Apr 2026

303% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Easy to use good service highly recommended. Easy to use good service highly recommended. Reviewed on: 29th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Savings reviews (2329)

Always excellent personal service

There is always a friendly voice on the phone, the staff in the branch are amazingly helpful - whichever branch and whatever day. Always a pleasure to deal with BIBS Reviewed on: 15th July 2020

Reply from Bath Building Society Good Morning, That is such a nice response to read, Thank you for taking the time to respond. Caroline, Customer Support Department. Response date: 15th July 2020

Great

Keep up the good work!............ Reviewed on: 14th July 2020

Reply from Bath Building Society Hello , thank you for your response, that is so nice to hear , we will, Many thanks, Caroline, Customer Support Department. Response date: 15th July 2020

Savings review

Not often do I score excellent, but customer service was really excellent Reviewed on: 13th July 2020

Reply from Bath Building Society So kind of you to say, thanks! Holly, Customer Service Team Response date: 29th August 2020

First time customer experience

Good live chat operator. More care needs to be taken to ensure that links for application forms are relevant to the product information sheet. This reflects on the perceived efficiency of the Society. Reviewed on: 13th July 2020

Reply from Bath Building Society Thank you for leaving us feedback on our new application process. We are always keen to hear from customers so we can improve the service that we offer. Our application form is in the process of being reviewed and our website will be updated shortly. You are more than welcome to contact me if you have further suggestions or comments. Emma Seymour Savings Development Manager Response date: 15th July 2020

Very helpful online chat facility when opening a new account

Needed some information about opening an account and the online help facility (by Liz) was excellent. I like the fact that the society is still a mutual. Reviewed on: 13th July 2020

Reply from Bath Building Society Hello, Thank you for taking the time to send us your views, Glad that you found the chat facility very helpful, Caroline, Customer Support Department. Response date: 15th July 2020

Barry Morgan was very helpful today in our special circumstances

Easy to contact and they listen to customers. Understand problems and continue helping until sorted. Would recommend BBS if interest rates higher! Reviewed on: 10th July 2020

Reply from Bath Building Society Hello, Thank you for your response, so pleased that Barry helped you to sort things out. We do feel that our interest rates are competitive within the market, bearing in mind the rates are very low at this present time. Many Thanks, Caroline, Customer Support Department. Response date: 15th July 2020

Liz was informative and to the point.

Good idea to have a chat line. I didn't have to wait a long time to get a person to chat with. Reviewed on: 10th July 2020

Reply from Bath Building Society Hello , Thank you for your review. Glad you were happy with our Chat and found out the information you needed. Caroline, Customer Support Department. Response date: 15th July 2020

Service par excellence.

As a newcomer to the Bath Building Society, I am impressed by the helpfulness; clarity and efficiency I have experienced . It is a smaller society, and possibly all the better for that, and provides a persona service. Reviewed on: 10th July 2020

Reply from Bath Building Society Good Morning, thank you for taking the time to respond. So pleased that you are happy with service you have received so far. We do like to provide a personal service. Caroline, Customer support Department. Response date: 15th July 2020

Bath online needs improving ....

I want to close a Junior Savings Account for one of my grand daughters and transfer the balance to another ISA provider. I cannot do this online and have been advised to send a letter providing the relevant details. Why, when I am registered with Bath Online, that I cannot complete this information online, or even complete or download a form from Bath Online to enable me to do this? It seems to me that the 'online' facility, is merely lip service Reviewed on: 10th July 2020

Reply from Bath Building Society Good Morning thank you for your feedback regarding our bath online service, we are always keen to hear from our customers so we can improve the service that we offer. Bath online is a service that we have moved forward over the years to try to offer more facilities for our customers, what you raise is a very good point, we will look at what forms are available and add anything that we think is relevant. You can communicate with us in bath online via our secure message facility where we can upload any forms that you may need, also we can upload forms via our webchat service. I would be more than happy to discuss this with you in more detail if you would like to contact me. Emma Seymour Savings Development Manager Response date: 15th July 2020

Prompt service and helpful even in these challenging times

I think the booking system to notification prior to the meeting and the meeting itself went very well. I cannot see how the service can be further improved. I look forward to working with Bath Building Society. Reviewed on: 8th July 2020

Reply from Bath Building Society Hello Thank you for taking the time to give us your view, So pleased to hear the system is working well, especially in these challenging times, Caroline, Customer Support Department. Response date: 9th July 2020

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Scottish Building Society 4.91 from 3435 reviews
Savings
from Ecology Building Society 4.90 from 582 reviews
Vanquis Savings
from Vanquis 4.74 from 4 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.83 from 396 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub