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Bath Building Society: Savings reviews

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4.73
Based on 2,299 reviews, last reviewed 12th Mar 2026
206% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
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2%
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1%
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1%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026
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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2299)

Hopefully problem solved

5
The young lady who dealt with my problem this morning was polite, very helpful and patient, Hopefully she has given me all the information to sort out the problem that I am having with your site. She was great. Reviewed on: 18th June 2020
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BBS Member
Reply from Bath Building Society So pleased we could help you. Thanks for taking the time to leave this kind review. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Financial service you seek!

5
Always polite and obliging . Caring about customers . Reviewed on: 17th June 2020
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BBS Member
Reply from Bath Building Society Such a lovely review. Thank you. We really appreciate it! Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

No endless waiting on the phone gets my vote

5
The phone is always answered within a matter of seconds, by a human. That sort of personal service still matters! Reviewed on: 16th June 2020
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BBS Member
Reply from Bath Building Society Thanks for leaving this fantastic review, it's great to hear you appreciate our efficient and personal service. Hope to speak to you again soon. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Branch Feedback

5
Friendly and efficient communication. Reviewed on: 15th June 2020
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BBS Member

Excellent

5
I have always received very pleasant and slick service Reviewed on: 15th June 2020
BBS Member's avatar
BBS Member
Reply from Bath Building Society It's really great to hear this, we appreciate your feedback. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Pretty decent interest rates and customer service

4
Helpful staff on telephone and prompt postal service Reviewed on: 15th June 2020
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BBS Member
Reply from Bath Building Society Thank you for this lovely review. We are glad we are able to help you with your savings. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Bath BS - Worth checking out

4
BBS is a good organisation for individuals and families. Could it do more? I'd say yes! Perhaps BBS should look at what it can offer small businesses, as a way of providing an alternative to the ever-rapacious High Street PLC banks. Reviewed on: 15th June 2020
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BBS Member
Reply from Bath Building Society Thanks for taking the time to leave this feedback. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Branch Feedback

5
Your representative, mr Sweeting, was pleasant, knowledgeable and understood my requirement. My appointment to open an account was dealt with in an efficient and speedy manner especially in this current coronavirus climate. Reviewed on: 14th June 2020
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BBS Member

I have been a customer for over 30years it is lovely to have a local building society that hasn't been tempted to join a bank. I love the company and what it stand for.

5
You cannot have more pleasant staff I have always found them to be friendly and always happy to pass the time of day. They are always a pleasure to meet. Reviewed on: 13th June 2020
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BBS Member
Reply from Bath Building Society So kind of you to say. Thanks so much for this wonderful feedback. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

Helping out in lockdown

5
Id never used the branch before but assisting elderly during lockdown meant visiiting the city centre for print outs and so forth. What struck me on entering is how warm the atmosphere was, despite there being skeleton staff. It felt like being in an everyday office and everyone is familiar, therefore relaxed and giving off a good vibe. Whilst only being a few steps within side, the experience was utterly different to big banks, my own bank even. I felt like a customer, a person, within your branch, not like a walking process in waiting! Personally, I use online banking alot,, otherwise id readily move banks Reviewed on: 13th June 2020
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BBS Member
Reply from Bath Building Society Such fantastic feedback, thanks so much. Holly, Customer Support Team Response date: 22nd June 2020
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Bath Building Society

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