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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 12th Mar 2026

206% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2299)

Absolutely Outstanding

It’s not very often you can say that the service received was absolutely outstanding, but here we can. At the start of this horrendous pandemic we were panicking about what we were going to do, my wife made one phone call, explained the situation, and voila..... our mortgage holiday was set up to help us through this financial nightmare! Quick, easy and reassuring, that’s what a customer wants from their lender. Thank You Bath Building Society. Reviewed on: 13th June 2020

Reply from Bath Building Society Many thank for the 5 star feedback. I will pass onto the mortgage team. Holly, Customer Support Response date: 22nd June 2020

Thumbs up

Quick efficient service. I was helped by a member of staff in the Bath office as I was having difficulty in linking a named bank to transfer money in to my Bath account. Reviewed on: 12th June 2020

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Support Team Response date: 22nd June 2020

Opened a new account a week ago but still have not received passbook

Was told book would be in post last Friday afternoon or Sat morning to date nothing Reviewed on: 12th June 2020

Reply from Bath Building Society I'm sorry to hear that there has been a delay in getting your passbook out to you, that's far longer than we would expect. Please get in contact with me at [email protected] and I personally make sure that this investigated. Jon Sweeting, Retail Development Manager. Response date: 13th June 2020

Branch Feedback

Just wanted to write in to praise branch team leader Gemma Sharman for her fantastic customer service. Very patient, understanding, and helpful when I had issues scanning in my proof of ID. A credit to BBS! Reviewed on: 12th June 2020

Good customer service

Very helpful people either face-2-face or online. The people I deal with in Ilminster are very pleasant and treatment me now as if they know me well. I am very pleased to be a customer with Bath Building Society Reviewed on: 12th June 2020

Reply from Bath Building Society The Ilminster staffwill be pleased with your lovely feedback. Holly, Customer Support Team Response date: 22nd June 2020

Staff are very helpful and professional on the rare occasions that we need their help.

A more comprehensive internet banking facility would be useful. Reviewed on: 12th June 2020

Reply from Bath Building Society Many thanks for your review. Holly, Customer Support Team Response date: 22nd June 2020

Nothing is too much trouble

I have had deposits of vastly varying amounts of money for about thirteen or fourteen years. Bath Building Society was recommended by my financial adviser and I can honestly say BBS has never put a foot wrong. I have a postal account and my requests to move money have always been dealt with by return and on the few occasions it has been necessary for a phone call to be made I have always felt that the person making contact did know something about my affairs, I have never felt like just a number. Thank you Bath Building Society. I look forward to a long and happy relationship between us. Reviewed on: 11th June 2020

Reply from Bath Building Society This is so wonderful to hear. Thanks for being such a loyal customer. I look forward to speaking to you again soon. Holly, Customer Support Team Response date: 22nd June 2020

Prompt customer service

Friendly and professional staff on telephone. Efficient postal service Reviewed on: 11th June 2020

Reply from Bath Building Society What lovely feedback. Thankyou, we really appreciate it. Holly, Customer Support Team Response date: 22nd June 2020

Competitive rates and efficient operation

Very helpful staff. Always a very satisfying personal experience. Reviewed on: 11th June 2020

Reply from Bath Building Society Thankyou for this fantastic feedback. Holly, Customer Support Team Response date: 22nd June 2020

Staff very helpful and willing

It is not too much trouble to help customers through this troubled time and helping to transfer our money Reviewed on: 11th June 2020

Reply from Bath Building Society We are very happy to help you, thanks for the lovely review. Holly, Customer Support Team Response date: 22nd June 2020

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