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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Charlotte on the chat helped and was very good, poli...

Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the person who could which was Chris on the phone. Chris was also excellent and ran me through all the steps needed as there had been a system glitch. I am now all set up an Chris then also sorted the transaction I was looking to do. Exellent job from both. Credit to the team. Reviewed on: 26th June 2025

Katie on online chat v helpful.

Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Reply from Bath Building Society Dear Jennifer, Thank you for taking the time to share your experience! I'm so pleased to hear that Katie was able to assist you effectively through our online chat service. We’ll be sure to pass on your kind words - she’ll be delighted to know she made a difference. Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

The staff in this branch are all lovely. The girl in the centre of the picture was so king and helpful and put me at ease. Thank you. Reviewed on: 17th June 2025

Reply from Bath Building Society Thank you so much for your kind words! We're thrilled to hear that our team made such a positive impression, especially the colleague you mentioned. It's always our goal to ensure every customer feels comfortable and supported, so your feedback really helps to achieve that. Chris Burns – Customer Service Officer Response date: 18th July 2025

Rokas was very helpful and resolved my issues prompt...

Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple of years ago I found out this hadn't been applied to the account, so although Rokas did everything he could overall it could do with some improvement. Reviewed on: 16th June 2025

Reply from Bath Building Society Hi Helen, Thank you for taking the time to share your experience. I’m really glad to hear that Rokas was able to assist you promptly and effectively. That said, I’m sorry to learn about the earlier issue with the signatory form not being applied - your feedback is important and highlights where we can do better. We’ll certainly take this on board to help improve our service going forward. Chris Burns – Customer Service Officer Response date: 17th June 2025

Helpful with accounts Charlotte’s customer service

I am very grateful for Charlottes help, she was patient explaining your Trust accounts and answered all my questions clearly and even sent me follow up information via email to ensure I have everything I need for the Trust opening process Reviewed on: 16th June 2025

Reply from Bath Building Society Hi Julia, Thank you for your kind words. I’m so pleased to hear that Charlotte was able to guide you through the Trust account process with such clarity and care. Her patience and follow-up support really reflect the service we aim to provide and I’m glad she made the experience a smooth one for you. Chris Burns – Customer Service Officer Response date: 17th June 2025

In branch service review

Great to be able to meet friendly staff not behind a glass screen! Also, great to open an account and still get a passbook. Reviewed on: 13th June 2025

Attentive and helpful!

I visited Moorland Road Branch to register a Power of Attorney, I was served by Rachel who was extremely attentive and helpful. Reviewed on: 11th June 2025

Reply from Bath Building Society Thank you for your feedback. I’m delighted to hear that Rachel at our Moorland Road branch provided such attentive and helpful service while assisting you with registering a Power of Attorney. It’s great to know she made the process smooth and reassuring for you. Chris Burns – Customer Service Officer Response date: 17th June 2025

Great Customer Service

I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that made the process of setting up an online login very easy. Reviewed on: 2nd June 2025

Reply from Bath Building Society Hi Peter, Thank you for your kind feedback. I’m really pleased I could assist you with setting up your online login. It’s great to know that the process felt easy and reassuring - your comments are truly appreciated. Chris Burns – Customer Service Officer Response date: 17th June 2025

I had a problem accessing my account on line custome...

I had a problem accessing my account on line customer service Chris was brilliant so very helpful and pointed me in the right direction Reviewed on: 1st June 2025

Reply from Bath Building Society Hi Sybil, Thank you for your lovely feedback. I’m really glad I could help you get back into your online account. It’s always my aim to make things as straightforward as possible, and I’m pleased to hear the guidance was helpful. Chris Burns – Customer Service Officer Response date: 17th June 2025

In branch service review

We had friendly and helpful service and the transaction was completed quickly and competently. Reviewed on: 30th May 2025

Reply from Bath Building Society Thank you for your kind feedback. I’m really pleased to hear that your transaction was handled quickly and competently and that our team provided friendly and helpful service throughout. It’s always our goal to make every visit a positive one! Chris Burns – Customer Service Officer Response date: 17th June 2025

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Bath Building Society: Savings reviews

71% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2349)

Charlotte on the chat helped and was very good, poli...

Katie on online chat v helpful.

In branch service review

Rokas was very helpful and resolved my issues prompt...

Helpful with accounts Charlotte’s customer service

In branch service review

Attentive and helpful!

Great Customer Service

I had a problem accessing my account on line custome...

In branch service review

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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