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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

Friendly staff at Moorland Road branch

I visited the Moorland Road branch. Friendly staff, face-to-face contact so very handy! Reviewed on: 18th August 2025

Reply from Bath Building Society Thank you for taking the time to share your experience at our Moorland Road branch. It’s great to hear that you found the face-to-face contact helpful and our staff friendly. We look forward to welcoming you again soon! Chris Burns – Customer Service Officer Response date: 15th September 2025

Updating My Address

I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephone them. I rang and after security checks my address was updated. Great service! Reviewed on: 15th August 2025

Reply from Bath Building Society Thank you for sharing your experience! I'm really glad to hear that our team was able to assist you promptly and efficiently with updating your address. We always aim to make things as smooth as possible, and it's great to know the process worked well for you. Chris Burns – Customer Service Officer Response date: 15th September 2025

Good customer service service

Easy to speak with UK (Bath) based customer service reps who are helpful and provide prompt assistance. Reviewed on: 14th August 2025

Reply from Bath Building Society Hi Anon Thank you for your feedback! We're so pleased to hear that you've found it easy to connect with our UK-based team here in Bath. Providing prompt and helpful service is something we take great pride in, and it's wonderful to know that came across in your experience. Chris Burns – Customer Service Officer Response date: 15th September 2025

Really fast response via email.

Really fast response via email. Really helpful and polite staff. Sorted my query very quickly. Thank you so much. Reviewed on: 14th August 2025

Reply from Bath Building Society HI Kirsty, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our email support and that your query was resolved quickly. If you ever need assistance again, we're always here to help. Chris Burns – Customer Service Officer Response date: 15th September 2025

Customer Support - Excellent

The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I also really appreciate that when I call, I speak to the same representative rather than a call center, which means I don’t have to repeat my questions every time. It makes the experience much more personal and efficient. Reviewed on: 30th July 2025

Reply from Bath Building Society Dear Carol, Thank you so much for your thoughtful feedback! I’m delighted to hear that our Customer Support team has been consistently responsive and helpful across both phone and email. It’s great to know that speaking with the same representative has made your experience more personal and efficient. Chris Burns – Customer Service Officer Response date: 31st July 2025

Helpful staff

I visited the Moorland Road branch to transfer some money to the bank, I was served by Gemma who was very friendly and helped me fill out the form, which I really appreciated. Always great customer service when I visit either branch. Reviewed on: 30th July 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! I’m so pleased to hear that Gemma was able to assist you so helpfully at our Moorland Road branch. We’re proud of the consistent service our teams provide across both locations, and your feedback truly means a lot. Chris Burns – Customer Service Officer Response date: 31st July 2025

Friendly and helpful staff

Very helpful staff, always polite, friendly and helpful in the Moorland Road Branch Reviewed on: 30th July 2025

Reply from Bath Building Society Thank you for your lovely feedback! It’s fantastic to hear that the team at our Moorland Road branch made such a positive impression. We’re proud to have such friendly and dedicated staff, and I’ll be sure to pass your kind words along to them. Chris Burns – Customer Service Officer Response date: 31st July 2025

In branch service review

I have been with Bath Building Society for many years, I like the helpfulness and friendly approach of the staff. What I am very disappointed about was the closure of Midsomer Norton branch, it's just so far for me to travel now. Reviewed on: 28th July 2025

Reply from Bath Building Society Thank you so much for your continued loyalty over the years -it truly means a lot to us. We're delighted to hear that you've found our staff to be friendly and helpful. We completely understand your disappointment regarding the closure of the Midsomer Norton branch. Decisions like these are never easy, and we recognise the impact they can have on our long-standing customers. Please know that we're exploring ways to continue supporting our community and making our services as accessible as possible. If there's anything we can do to assist you further, please don’t hesitate to reach out. Chris Burns – Customer Service Officer Response date: 15th September 2025

Great customer service, very helpful.

Great customer service, very helpful. Reviewed on: 25th July 2025

Reply from Bath Building Society Dear Josh Thank you so much for your kind words! I'm really glad to hear you had a helpful experience with our service. If there's anything else you need, please don't hesitate to reach out. Chris Burns – Customer Service Officer Response date: 31st July 2025

In branch service review

The best thing about Bath Building Society is the lovely staff. Everyone is very friendly and helpful. They always have time to chat to you. Also have dog biscuits which my dog loves. The best building society in Bath. Also they sell books. Reviewed on: 18th July 2025

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Bath Building Society: Savings reviews

32% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2370)

Friendly staff at Moorland Road branch

Updating My Address

Good customer service service

Really fast response via email.

Customer Support - Excellent

Helpful staff

Friendly and helpful staff

In branch service review

Great customer service, very helpful.

In branch service review

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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