Write a review

Newsletter

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

View other Bath Building Society products

4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Savings reviews (2370)

Very helpful team member that dealt with my issue.

Very helpful team member that dealt with my issue, extremely proactive and polite to deal with. Reviewed on: 17th July 2025

Reply from Bath Building Society Thank you for your kind words! I’m so pleased to hear that I was able to resolve your issue effectively. We always aim to provide helpful and courteous service, so it’s great to know that came through in your experience. Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Local, friendly and helpful staff who made the visit enjoyable. Reviewed on: 17th July 2025

BBS' Internet service

When initially trying to use BBS' Internet services (~ a year ago) I found the experience quite annoying. Recently I had problems getting the App to work but Chris was very patient & helpful & we sorted the problem out over the phone. The day before I had emailed the internet team about the problem but received no acknowledgement let alone a considered reply. Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your honest and detailed feedback. I’m really glad that i was able to assist you and resolve the issue over the phone. I’m sorry, however, that your earlier experience with our internet services and the lack of response from the email team didn’t meet expectations. Your comments have been noted and will be shared with the relevant teams to help us improve our service going forward. Chris Burns – Customer Service Officer Response date: 18th July 2025

Charlotte was very knowledgeable and very patient wi...

Charlotte was very knowledgeable and very patient with me and super helpful Reviewed on: 16th July 2025

Reply from Bath Building Society Thank you for your kind words! I’m so pleased to hear that Charlotte was not only knowledgeable but also patient and super helpful during your interaction. We’re proud to have her on the team, and I’ll be sure to pass along your lovely feedback. Chris Burns – Customer Service Officer Response date: 18th July 2025

I have been a customer with the Society for over 30...

I have been a customer with the Society for over 30 years and during this time have got to know the staff in the branches very well. I go to the branch in Moorland Road as find it easier to park and it’s always a pleasure to see Rachel who is always helpful and patient which means a lot. Reviewed on: 15th July 2025

Reply from Bath Building Society Thank you so much for your continued loyalty over the past 30 years - it truly means a great deal to us. I’m delighted to hear that your visits to our Moorland Road branch are always a pleasure, and that Rachel’s helpfulness and patience have made such a positive impression. We’ll be sure to pass on your kind words to her! Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Personal touch and help with technology, had problems with app when it started, but hopefully the new one is OK. Reviewed on: 11th July 2025

Great support from Charlotte - was extremely helpful...

Great support from Charlotte - was extremely helpful, and appreciated her patience and her time. Reviewed on: 10th July 2025

Reply from Bath Building Society Dear Hannah, Thank you for your kind words! I’m so pleased to hear that Charlotte provided such great support and took the time to assist you with patience and care. We’re lucky to have her on the team, and I’ll make sure your appreciation is passed along to her. Chris Burns – Customer Service Officer Response date: 18th July 2025

Helpful and efficient Customer Assistant

I contacted BBS by e mail and was assisted very promptly by Charlotte Townsend . She was extremely helpful in sending the requested statement and tax advice regarding the Trust Account I hold, and has given me the contact number to speak to her regarding setting up on line access which I had been unable to do as it is not a personal account. Full marks, Charlotte. ! Reviewed on: 8th July 2025

Reply from Bath Building Society Dear Jo, Thank you for your wonderful feedback! I’m delighted to hear that Charlotte Townsend was able to assist you so promptly and thoroughly. It’s great to know she provided the information you needed and helped guide you through the next steps for online access. We’ll make sure she receives your well-deserved praise - full marks indeed! Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Staff always available at Woodland Road branch - always helpful and efficient. Reviewed on: 8th July 2025

I came inti Wood Street today and was served by Ella.

I came inti Wood Street today and was served by Ella. She was extremely helpful. Reviewed on: 4th July 2025

Reply from Bath Building Society Thank you for your lovely message! I’m so glad to hear that Ella was able to assist you so helpfully during your visit to our Wood Street branch. We’ll be sure to pass on your kind words - she’ll be delighted to know she made a positive impact. Chris Burns – Customer Service Office Response date: 18th July 2025

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings accounts
from Triodos Bank 4.78 from 200 reviews
HomeSaver
from Tembo Money 4.46 from 51 reviews
Regular e-Saver
from Progressive Building Society 0.00 from 0 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.87 from 421 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Bath Building Society: Savings reviews

32% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2370)

Very helpful team member that dealt with my issue.

In branch service review

BBS' Internet service

Charlotte was very knowledgeable and very patient wi...

I have been a customer with the Society for over 30...

In branch service review

Great support from Charlotte - was extremely helpful...

Helpful and efficient Customer Assistant

In branch service review

I came inti Wood Street today and was served by Ella.

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024