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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2112 reviews)

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4.70

Based on 2,112 reviews, last reviewed 11th Nov 2025

42% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

I like the personal touch which I receive from Bath... I like the personal touch which I receive from Bath Building Society. Staff are always helpful and friendly. Reviewed on: 11th November 2025

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Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2112)

Great experience friendly staff and great company ju...

Great experience friendly staff and great company just need to update app Reviewed on: 18th October 2024

Reply from Bath Building Society Thank you for your feedback, the team always strive to give the best service. We are aware of the issues surrounding our mobile app, and are taking steps to improve this. Sam Dorrington, Branches Manager Response date: 24th October 2024

OK Building Society

OK Building Society - deal with via post and telephone only Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback, it's great to hear that you haven't had any issues, and we look forward to continuing to serve you however you choose. Sam Dorrington, Branches manager Response date: 24th October 2024

Very good pleasant to deal with.

Very good pleasant to deal with. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for the feedback, we are glad that you have had a pleasant time when dealing with ourselves. Sam Dorrington, Branches Manager Response date: 24th October 2024

isa account opening - simple and straightforward.

setting up my isa was simple and straightforward. It took no time and communication from Bath BS was clear and timely. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you very much for your feedback, and I glad to hear there were no issues with setting up your account. Sam Dorrington, Branches Manager Response date: 24th October 2024

Real people work there...and we can still talk to them!

I needed to call them to discuss a letter I'd received - and I got through to an actual person quickly. She was able to answer my question, with a full explanation. I didn't have to complete an online questionnaire, 'chat' with a bot, listen to tortuous music while being kept on hold for 20 minutes, navigate a range of options in my keypad - I could talk to a real person who listened to what I had to say & answered my question. No fuss, simply excellent customer focused customer service. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you so much for the feedback. We pride ourselves on always being able to speak to a person, be that face to face or over the phone, and will continue to offer the best service we can. Sam Dorrington, Branches Manager Response date: 24th October 2024

Always genuinely customer focussed with a real perso...

Always genuinely customer focussed with a real person available in times of need. Online works well. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We will continue to always put our members first and give the best possible service. Sam Dorrington, Branches Manager Response date: 23rd October 2024

Always a prompt and friendly service

Always a prompt and friendly service Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for your feedback, our team always strives to give the best service as possible. Sam Dorrington, Branches Manager Response date: 23rd October 2024

Local Quality

I like having dealings with a locally based company. Reviewed on: 17th October 2024

Reply from Bath Building Society Thank you for the feedback, we will continue to serve our members locally in our branches, please do continue to visit them. Sam Dorrington, Branches Manager Response date: 23rd October 2024

Positive

All positive, no problems, website is well designed and easy to follow. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thanks for your feedback. I am glad you have had a positive experience, if you need anything please do reach out. Sam Dorrington, Branches Manager Response date: 23rd October 2024

The staff at the moorland road branch!

I visit the branch on Moorland road regularly and the staff are always polite and welcoming. They always help with any enquiries I have. Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you so much. The branch team are always happy to help where they can. I will pass on the kind words. Sam Dorrington, Branches Manager Response date: 22nd October 2024

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