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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2068 reviews)

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4.69

Based on 2,068 reviews, last reviewed 29th Aug 2025

56% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

In branch service review Staff very helpful and generous with time and understanding. Reviewed on: 29th August 2025

Verified source

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2068)

Always get a friendly helpful welcome and quick resp...

Always get a friendly helpful welcome and quick response Reviewed on: 28th February 2024

Reply from Bath Building Society Thank you for this feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

Very helpful staff

The staff in Bath are always very helpful and friendly. Reviewed on: 28th February 2024

Reply from Bath Building Society Thank you for this feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

Satisfied customers for many years

we find that they are very friendly on the phone and quickly respond to requests. They are also very clear with their instructions and explanations. We are offered reasonable new investments when our bonds expire. the only wish is that our tax statements/certificates did not take so long in the postal service! Reviewed on: 27th February 2024

Reply from Bath Building Society Thank you for this great feedback. You should now being able to download tax statements when logged into your Bath Online account. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

Easy to use online platform for ISA

Easy to use online platform for ISA Reviewed on: 27th February 2024

Reply from Bath Building Society Thank you for your feedback.. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

Helpful advice and made things simple

Helpful advice and made things simple Reviewed on: 26th February 2024

Reply from Bath Building Society Thank you for this feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

Local Branch appreciated

I love being able to visit my local branch (Oldfield Park) where staff are always pleasant and helpful. Staff in the town branch are equally pleasant and helpful but I really appreciate being able to go to a local site. I also like the fact you have a pass book system which works well. Reviewed on: 26th February 2024

Reply from Bath Building Society Thank you for this lovely feedback, I will pass it back to the branch team. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

I have been with BBS for eons and have never had any...

I have been with BBS for eons and have never had any cause to be disappointed or to complain about their service. They constantly keep in touch with what is happening within their services and give good information, I am more than satisfied.. Thank you BBS . Reviewed on: 26th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Customer service is great - a local bank feel.

Customer service is great - a local bank feel. Reviewed on: 25th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

great Staff

always met by friendly and competent staff - they deal with you as a real person not an account number Reviewed on: 25th February 2024

Reply from Bath Building Society Thank you for this great feedback, I will pass it back to the team. Charlotte Tillen, Savings Support Manager Response date: 26th February 2024

Poor communication, but good customer service once I...

Poor communication, but good customer service once I got in touch. Reviewed on: 25th February 2024

Reply from Bath Building Society Thank you for your feedback, Please do let me know if you are still experiencing issues with getting hold of the team. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

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Bath Building Society: Savings reviews

56% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2068)

Always get a friendly helpful welcome and quick resp...

Very helpful staff

Satisfied customers for many years

Easy to use online platform for ISA

Helpful advice and made things simple

Local Branch appreciated

I have been with BBS for eons and have never had any...

Customer service is great - a local bank feel.

great Staff

Poor communication, but good customer service once I...

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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