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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2148 reviews)

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4.70

Based on 2,148 reviews, last reviewed 21st Jan 2026

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

Always friendly and helpful service. Served by Rachelle in Oldfield Park. Always friendly and helpful service. Reviewed on: 21st January 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2148)

Review of the Bath Building Society, Savings:

EXTREMELY POOR interface for iPhones

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025

Came into Wood Street to put a Power of Attorney on...

Came into Wood Street to put a Power of Attorney on my Mother’s account. Both Ella and Jane were extremely helpful. I love the personal service and the fact that the business is local. Reviewed on: 2nd October 2025

Reply from Bath Building Society Thank you for sharing your experience. We're so pleased to hear that Ella and Jane were able to assist you with such care and professionalism during your visit to the Wood Street branch. We understand how important personal service is, especially in sensitive matters like setting up a Power of Attorney and it’s great to know our team made you feel supported. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Served by Hannah - very pleasant young lady who went...

Served by Hannah - very pleasant young lady who went out of her way to help. Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your lovely feedback! We're so pleased to hear that Hannah made such a positive impression during your visit. We’ll be sure to pass on your kind words to her! Chris Burns – Customer Service Officer Response date: 3rd October 2025

Wood Street

Opened an account at Wood Street Branch Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your feedback and for choosing Bath Building Society! Chris Burns – Customer Service Officer Response date: 3rd October 2025

It is local and I can go to the office if necessary.

It is local and I can go to the office if necessary. Reviewed on: 1st October 2025

Reply from Bath Building Society Thanks for your feedback! We're glad to hear that having a local office you can visit is important to you. Being accessible and available in person is something we value, and we’re pleased it continues to meet your needs. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Local building society - brilliant staff!

A local building society who have brilliant staff! Reviewed on: 1st October 2025

Reply from Bath Building Society Thank you for your lovely feedback! We’re proud to be your local building society, and it’s fantastic to hear that our staff have made such a positive impression. Thanks again for your support! Chris Burns – Customer Service Officer Response date: 3rd October 2025

Member for 71 years

The staff behind the counter are first class, especially Gemma and Rachel, but the others have always been really helpful. I have been a member for 71 years. First saving to get married, as I met my husband at school and then we had our mortgage with BIBS. Reviewed on: 30th September 2025

Reply from Bath Building Society Thank you so much for sharing your story and for being a loyal member for an incredible 71 years - that’s truly remarkable. It’s wonderful to hear that Gemma, Rachel, and the rest of the team have continued to provide first-class service. We’re honoured to have been part of your life for so long and look forward to continuing to support you. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Leave everything the same as it is

Leave everything the same as it is Reviewed on: 29th September 2025

Reply from Bath Building Society Thank you for your lovely comment! We're so pleased to hear that you're happy with everything just the way it is. I Looking forward to seeing you again soon! Chris Burns – Customer Service Officer Response date: 3rd October 2025

I opened an account at Wood Street Branch.

I opened an account at Wood Street Branch. I was served by a lady called Jane who was very friendly and helpful. Reviewed on: 29th September 2025

Reply from Bath Building Society Thank you for your feedback! We're pleased to hear that your experience at the Wood Street branch was a positive one. Jane will be delighted to know her friendly and helpful approach made a great impression. Chris Burns – Customer Service Officer Response date: 3rd October 2025

Great savings accounts available.

Great savings accounts available.from Bath building society. Reviewed on: 26th September 2025

Reply from Bath Building Society Hi Devan, Thank you for your feedback! We're glad to hear you're enjoying the savings accounts available at Bath Building Society. We work hard to offer competitive options that suit a variety of needs, so it’s great to know they’re hitting the mark. Chris Burns – Customer Service Officer Response date: 3rd October 2025

I like it that BIBS will accept cash deposits - an i...

I like it that BIBS will accept cash deposits - an important service. Reviewed on: 24th September 2025

Reply from Bath Building Society Thank you for your feedback. We're glad to hear that accepting cash deposits continues to be a valuable service for you. We understand how important it is to offer accessible and practical options for depositing into your account. Thanks again for sharing your thoughts. Chris Burns – Customer Service Officer Response date: 3rd October 2025

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