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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2035 reviews)

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4.69

Based on 2,035 reviews, last reviewed 16th Jun 2025

60% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society Savings reviews (2035)

Review of the Bath Building Society, Savings:

EXTREMELY POOR interface for iPhones

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025

App issues - fixed through superb service!

I had an issue with the BBS app where I was unable to login, despite being able to access their online services via web browser. I spoke to Chris who walked me through various troubleshooting issues before eventually decided the issue required a fix to the app itself. He was honest about the issue, and within a few days the app updated and everything was resolved. He was diligent at contacting me and keeping me in the loop. A really personal customer service experience. Gives me lots of confidence they would be able to address any issues in the future! Reviewed on: 17th March 2025

Reply from Bath Building Society Hi Oliver, Thank you so much for sharing this detailed feedback! I'm glad we could address the issue with the app and resolve it to your satisfaction. It's always our goal to provide honest and proactive support, It was myself that helped resolve the query, so i personally really appreciate you taking the time to let us know how it went! Chris Burns - Customer Service Officer Response date: 20th March 2025

A personal experience

Highly efficient and responsive service from the folks at Bath Building Society. Much more personal than a big bank. Readily available customer service when you need it. Reviewed on: 16th March 2025

Reply from Bath Building Society Hi Matt, Thank you for your thoughtful review! We’re delighted to know that you appreciate the personal touch and responsiveness of our service. Providing efficient and accessible support is at the heart of what we do, and it’s wonderful to hear that it makes a positive difference for you. Chris Burns Customer Service Officer Response date: 20th March 2025

Prompt service

I locked myself out of my internet banking. Rang them and was sorted within minutes. I sent my passbooks to be made up at the same time and were returned promptly. I havw also used the next day withdrawal by email faciility and have received the money in my nominated account the same day. Excellent. Reviewed on: 16th March 2025

Reply from Bath Building Society Hi Shirley, Thank you for sharing your experience! I'm pleased to hear that we could assist you swiftly and effectively with your internet banking issue and it's great our next-day payment services met your needs seamlessly. We strive to deliver prompt and reliable service, and your kind words affirm our efforts. If there's anything more we can do for you, please don't hesitate to let us know. Chris Burns Customer Service Officer Response date: 20th March 2025

Simple and quick to open new counts

Came into Wood Street to open a fixed rate ISA. It was a very simple process and Rachelle was very friendly and helpful. Will now look into opening other accounts. Reviewed on: 13th March 2025

Reply from Bath Building Society Hi, thank you very much for your feedback. We pride ourselves on the service we provide and I am glad Rachelle was able to make the whole process pain free. I shall pass it onto her. Sam Dorrington, Branches Manager Response date: 21st March 2025

Help you get the most from your savings.

Always helpful and a very good company to deal with when considering how best to get the most from your savings. Reviewed on: 12th March 2025

Reply from Bath Building Society Hi Robert, Thank you for your message! We're pleased to hear that you find our team helpful and our company a good choice for maximising your savings. We appreciate your support and look forward to continuing to assist you with your financial goals. Chris Burns - Customer Service Officer Response date: 14th March 2025

Excellent all round Society

Interest rates are excellent. Web site straight forward and easy to use. Very helpful face to face. Regular opportunities to get involved with feedback. Reviewed on: 12th March 2025

Reply from Bath Building Society Hi Roderick, Thank you for your wonderful feedback! We're thrilled to hear that you find our interest rates excellent and our website user-friendly. It's also great to know that our face-to-face interactions have been helpful for you. We truly value your participation in our feedback opportunities, as it helps us continually improve our services. Chris Burns - Customer Service Officer Response date: 14th March 2025

Very helpful staff and great interest rates

Very helpful staff and great interest rates Reviewed on: 11th March 2025

Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that you find our staff very helpful and our interest rates great. Your satisfaction is very important to us, and we're pleased to know that our services meet your expectations. Chris Burns - Customer Service Officer Response date: 14th March 2025

Welcoming staff and email information is easy to und...

Welcoming staff and email information is easy to understand Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your message! We're pleased to hear that you find our staff welcoming and our email correspondence easy to understand. Ensuring clear communication and a friendly atmosphere is very important to us. Your positive comments are greatly appreciated, and we look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 14th March 2025

Honest review.

Always a friendly atmosphere, good service and interest rates. Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your honest review! We're glad to hear that you consistently experience a friendly atmosphere, good service, and favourable interest rates with us! Your feedback is very important and helps us maintain the high standards we strive for. Chris Burns - Customer Service Officer Response date: 14th March 2025

Bath Building Society,

Found it easy to open account online and easy to manage. As a Bathonian I feel proud to invest in a local Building society Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that you found it easy to open and manage your account online. It's wonderful to know that you feel proud to invest in your local building society. Your support means a lot to us, and we're committed to providing you with excellent service!! Chris Burns - Customer Service Officer Response date: 14th March 2025

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