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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2141 reviews)

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4.71

Based on 2,141 reviews, last reviewed 15th Jan 2026

17% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Prompt and friendly service. Visited the Wood Street branch and was served by Rachelle. Prompt and friendly service. Reviewed on: 15th January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2141)

Review of the Bath Building Society, Savings:

Internet access is way behind your competitors

Unbelievable that I can only access my account on mobile or tablet. Your system sent me an access code by email which I have entered 4 times and am now blocked. Hopeless. Reviewed on: 5th July 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you're having issues with logging in. Please do call us on 01225 423271 or use our online chat and we will be able to assist you. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024

In branch service review

Knowledgeable staff and good service. Reviewed on: 4th September 2025

Reply from Bath Building Society Thank you for your kind words! We're delighted to hear you found our staff knowledgeable and the service up to standard. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

I really like being able to walk in and speak to someone in person when setting up a savings account. Really helpful and friendly staff. It would be helpful to have interest rates of fixed ISA pinned in the passbook. Reviewed on: 4th September 2025

Reply from Bath Building Society Thank you for your lovely feedback! We're so glad to hear that you appreciated the opportunity to speak with someone in person - it's something we know many of our customers value. Your suggestion about including fixed ISA interest rates in the passbook is a great one. I’ll make sure it’s passed on to the relevant team for consideration. We’re always looking for ways to improve, and your feedback really helps. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Jane was very pleasant and helpful. There were one or two glitches but Jane reacted swiftly and efficiently. They were resolved quickly. Reviewed on: 2nd September 2025

Reply from Bath Building Society Thank you for your kind feedback. I'm really pleased to hear that Jane was able to assist you with such care and efficiency, even when a couple of hiccups came up. We always aim to resolve issues swiftly and make your experience as smooth as possible, so it’s great to know Jane delivered on that. Thanks again for taking the time to share your experience. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Staff very helpful and generous with time and understanding. Reviewed on: 29th August 2025

Reply from Bath Building Society Thank you for your lovely feedback! It’s wonderful to hear that our staff were generous with their time and understanding. Please don’t hesitate to reach out if we can help with anything else. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

Friendly and helpful service. Good value products. Efficient staff and accounts following-up paperwork. Reviewed on: 28th August 2025

Reply from Bath Building Society Thank you for your kind comments! We’re so pleased to hear that you’ve found our service friendly, efficient, and responsive. It’s also great to know that our products offer good value and that our team is following up diligently with paperwork - attention to detail is something we take seriously. Chris Burns – Customer Service Officer Response date: 15th September 2025

Helpful and efficient

Helpful and efficient , responsive to requests and speedy service Reviewed on: 27th August 2025

Reply from Bath Building Society Thank you for your kind feedback! I’m really pleased to hear that you found our service helpful, efficient, and responsive. Please don’t hesitate to reach out if there’s anything else we can assist with. Chris Burns – Customer Service Officer Response date: 15th September 2025

Thanks you!

Myself and my husband visited the Moorland Road Branch to discuss my existing account and open new ones. We were served by Rachel who was very helpful and patient and gave really clear explanations. We also like that you still issue passbooks…Thank you! Reviewed on: 27th August 2025

Reply from Bath Building Society Thank you so much for sharing your experience at our Moorland Road branch. I’m delighted to hear that Rachel was able to assist you and your husband with such clarity and patience - it’s always our goal to make every visit as helpful and reassuring as possible. We’re also glad to hear you appreciate the continued use of passbooks. Many of our members value that traditional touch, and we’re proud to keep it going. Chris Burns – Customer Service Officer Response date: 15th September 2025

Changing address

Emailed and they advised to chat. Quick and easy on chat to confirm change of address Reviewed on: 26th August 2025

Reply from Bath Building Society HI Nav Thank you for your feedback! I’m glad to hear that the process of updating your address was quick and easy through our chat service. We aim to make these tasks as straightforward as possible, and it’s great to know it worked well for you. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

A local building society, and the local agency in Norton was useful and it would be convenient if it was reinstated. Reviewed on: 20th August 2025

Reply from Bath Building Society Thank you for your feedback. We’re proud to be a local building society, and it’s great to hear that the Norton agency was a convenient part of your experience. We understand how valuable local access is to our members, and your comments will certainly be shared with the wider team. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

Very friendly staff, Always polite and helpful. Reviewed on: 19th August 2025

Reply from Bath Building Society Thank you for your kind words! We're delighted to hear that you've consistently found our staff to be friendly, polite, and helpful. We’re always here if you need anything. Chris Burns – Customer Service Officer Response date: 15th September 2025

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Bath Building Society: Savings reviews

17% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2141)

Internet access is way behind your competitors

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Helpful and efficient

Thanks you!

Changing address

In branch service review

In branch service review

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