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Bikesure: Motorbike reviews

Name: Motorbike
Rating: 1.28 (67 reviews)

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1.32

Based on 67 reviews, last reviewed 26th May 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

2 star

93%

Latest highest rating:

5

Highly recommended... I have been with this company now for a few years and can't recommend them highly enough. Very astute and knowledgeable staff, always by far the best ... Read more Reviewed on: 26th May 2025

Latest lowest rating:

1

Insured online they took money then next day had pho... Insured online they took money then next day had phone call from them with a load of demands they wanted me to send them licence check, proof of addre... Read more Reviewed on: 1st May 2025

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About this product

Our Bikesure Motorbike reviews can help you to find out what life as a Bikesure customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Bikesure Motorbike reviews (67)

Review of the Bikesure, Motorbike:

robbed

I had an issue last year when I bought the insurance online. Then i was contacted to clarify few details and it turned out that my policy went £500 up due to the fact that I will most likely be changing my commuting destination during the period of this policy... so I decided to cancel. Which costed me £45+. Absolute joke. I thought I will give it a chance once again this year. Same story plus £30 for two days of being insured. Very poor approach to customers. I feel robbed of money and time. If you wish to insure with them as the price seems very affordable. Make sure you do it over the phone. Reviewed on: 8th July 2019

Scammers

Took out a policy via a price comparison website, they then call me up the next day to “validate” the policy, ask a bunch of questions that were already answered via price comparison website and then add an extra 50% charge on top of the policy. Phone line got cut off and then a week later they cancel my policy and charge the £65 admin fee. DO NOT USE! Reviewed on: 2nd October 2023

DO NOT USE

Never use these people. We sold our bike in April. We had a month to month plan. Told them we had sold them. They stated they needed the documentation from DVLA to get a refund for the MONTHS we’ve continued paying, despite letting them know we sold it. Gave them documentation, they state they won’t accept it as it doesn’t have the chassis number on it but it has the reg. We’ve sent off the V5 previously to them which has the VIN and still this. What a nightmare and looking at their reviews, this seems to be their MO. To just keep charging people and making it impossible to cancel. Worst insurance company we’ve ever dealt with. Reviewed on: 25th September 2023

This company is horrendous avoid like the plague

Horrendous customer care will extort money off you after you have paid, they will charge you a lot of money for cancelling they do not Honor 14-day cooling of Period this company needs to be investigated by the police or ombudsman they are Crooks, they are scammers Reviewed on: 2nd September 2023

DO NOT USE THIS COMPANY

WARNING WARNING WARNING Do not get motorbike insurance with this company there customer service telephone team is terrible wasted 90 minutes on my time this morning contact ing them 3 times absolute shambles down there .Thay email me saying I lied to them about my details when I set up the insurance policy one day ago .about when I brought my motorbike 8 years ago I did not get the dates right and thay was going to cancel the policy because off this and thay want pictures of the garage that I put my motorbike in.. unbelievable..who knows the exact date 8 years ago you brought a motorbike and why should I have to send them a picture of the garage I store my motorbike in ...who do these insurance companies think thay are the police or something .Then tryed to charge me £65 to cancel my insurance policy that doesn't even start until 2 weeks on the 8th August when it is the 25th July today and my years motorbike quote was £147 for the year. Do your self a favour and go with someone else thay think there the police down there not worth the hassle and stress dealing with bikesure.terrible companie.shocking....still got to wait 5 days to get money back let's see how much stress that's gonna be with this company. Probably alot.. Reviewed on: 25th July 2023

Rip off and waist of money

Took a motorbike policy with Bike Sure, and after the initial price, the price rose to double for no reason whatsoever. After a few days, I decided to cancel my policy (14-day cooling-off period) only to be asked for a £65 cancellation fee. When I complained, the guy I spoke to "tried his best to reduce this to a £22 deposit already taken". Please avoid this Company at all costs, as there are many hidden charges awaiting you! VERY HIGHLY NON-RECOMMENDED COMPANY Reviewed on: 24th July 2023

Whats the point?

Took out a policy but no certificate sent. You have to follow a link that doesn't work. I emailed them - no reply. Now I need the certificate so spend half hour waiting on the phone to be told that they will email the link that's not going to work. They just wont/cant email the certificate?? Reviewed on: 5th July 2023

Scam, do not use

Insured my daughters bike online. Received a letter saying details were not correct, this was sorted, Then kept receiving letters about items missing/information not there even though emailed numerous times. Cancelled insurance, refund is not even half of initial payment, and she has only been insured for 2 months. Complete rip off, do not use! Do not trust the trustpilot reviews as they pay to remove the negative ones. Reviewed on: 1st June 2023

Scammers

The scammiest approach to dealing with customers. Bikesure is a "broker". You go through them, they show a decent price then you get emails from providers like Adrian Flux. I have gotten my insurance through them and paid for an annual one that cost £280 for a year. I selected it to start 3 weeks later and paid. I then got a email that they I needed to call to confirm a few things. I knew right away that it's going to be trouble. I called and asked me all those questions again. Because it wasnt in a locked garage but it was in a locked unaccessible garden, it went up from £280 to £900+. Naturally asked to cancel as you normally have a free cancelation period, but even though my contract would start in 3 weeks, I was asked to pay a £60 cancellation fee. I said it's unfair as my contract hasn't even officially started yet, and they referred the Terms of Service that I "agreed" with. Do not use. Reviewed on: 20th May 2023

AVOID AT ALL COSTS

Went ahead with an insurance policy online, instead of being given a certificate, I was notified they were doing fraud checks. Fair enough. I needed something quick, so responded to their email shortly afterwards (11 minutes) and cancelled it. Went elsewhere and got insurance issued immediately. I was charged nearly £100 for the insurance that as never edited for 11 minutes. Complained and went through the motions, they don't care. Awful company, will never use and will hit you with admin charge after admin charge. AVOID this company, there are far better insurers out there. I went with Harley Davidson direct, they were far better. BIKESURE will CON you whenever they can. Reviewed on: 27th April 2023

They just after ur money

I made a mistake on my application and i got charged crazy money for no reassom. They just steal of people. Reviewed on: 5th April 2023

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Bikesure: Motorbike reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bikesure Motorbike reviews (67)

robbed

Scammers

DO NOT USE

This company is horrendous avoid like the plague

DO NOT USE THIS COMPANY

Rip off and waist of money

Whats the point?

Scam, do not use

Scammers

AVOID AT ALL COSTS

They just after ur money

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