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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Awful

awful bank to deal with. Customer service is awful and you cannot speak to anyone english. Also expensive bank charges and I just find them really useless Reviewed on: 22nd June 2016

Averagw

Average day to day banking experience Reviewed on: 20th June 2016

Friendly

I always do my banking in the branch and the staff are always helpful and can't do enough for you. Reviewed on: 20th June 2016

Difficult and unfriendly.

I've found HSBC's online banking a nuisance to use, and I hate telephone banking. I feel like I have to run a gauntlet of unnecessary passwords and processes just to access my own money. I've also changed my name, and HSBC has refused to help me until I make an appointment with a local branch. I'm considering moving to a new bank. Reviewed on: 19th June 2016

Bardzo poleca

Ok ok okbok ok wery good ok ok ok ok Reviewed on: 17th June 2016

HSBC is not good

Is bad services, not good choice, night interest Reviewed on: 24th May 2016

Very good customer service

I had great customer service at HSBC until I opened a new bank account with Santander and they stopped caring for me as a customer even though I didn't want to leave them. Reviewed on: 23rd May 2016

not good!

as a 17 year old i kept getting put into minus money, then as soon as i paid it in the black, they took a fee and put me in red again this went on for months until i closed the account down never to go back! Reviewed on: 19th May 2016

Needs some work doing

It's very much "computer says yes / no" with HSBC. No personal touches at all sadly Reviewed on: 4th May 2016

Easy and reliable

I have loved using HSBC as my bank, I had to add my other half to the bank account and a trip to the bank was needed. HSBC have local branches and people vailable to help and assist. The lady was very helpful and checked and did the paperwork and process very quickly and politely. They look after their customers and they have phone / online / and branch assistace which makes the whole process very helpful and easy. Reviewed on: 26th April 2016

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