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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Amazing

Very good customer service. I have never had an issue. Reviewed on: 21st April 2016

Decent

Reliable service worth having. I like HSBC because sometimes i go abroad and can use card there. Reviewed on: 21st April 2016

Contact when something went wrong

Bank made a mistake around payment of a direct debit, initially reluctant to accept responsibility but after speaking face to face with member os staff at branch, matter quickly resolved Reviewed on: 29th March 2016

great if you don't need actual teller service.

The on-line banking is great , really easy to use. However if you go into the bank , someone heads you towards the machines always. The actual peopled cashier points are hidden away around the corner and they don't seem to like anyone using them. Reviewed on: 28th March 2016

Customer Service

I have been with HSBC for 16 years and have found their customer survive to be fantastic even when speaking to call centres. Reviewed on: 28th March 2016

Switching was painful

I decided to take HSBC up on their switching offer, however it was a painful process from start to finish. Very little communication, when I rang up to find out where my bank card was - I was told that one was never ordered. This was for my current account, not sure how I was meant to use it without a card? Telephone banking was a slow process, on hold for up to half hour at a time before getting through to a representative that didn't seem to understand the offer. Overall, although the switch went through, I have not been impressed with HSBC's service. Reviewed on: 28th March 2016

Found out branch was closed when I went to pay in cheque.

I can just about get by with online banking, I can't stand the call centre as I struggle with the accents and can barely hear and now the branch is closed. The account provides me with what I need, but I don't really rate the bank. Reviewed on: 28th March 2016

SLOW PROCESS

Took advantage of their switching bonus of £120. It is very slow and a long winded process with forms being sent by post, then phone calls then more forms. once you get through that the banking is ok but nothing special Reviewed on: 28th March 2016

Horrible customer service

What's the point of having branches if you can't even speak to someone face-to-face? Every time I use a HSBC branch I get palmed off to their telephone service which has long queues and rude advisors. Reviewed on: 28th March 2016

Silly easy low interest account

The best rate for student 0% interest and simple to use and understand online interface. Reviewed on: 28th March 2016

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