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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Thanks and recommendation

Easy and convenient via mobile app Reviewed on: 27th February 2025

Impersonal service

Did not listen or understand my position Reviewed on: 26th February 2025

Lifelong customer, very good experience throughout.

Lifelong customer, very good experience throughout. Reviewed on: 26th February 2025

a satisfactory current account

It is one of a few banks where you can talk to someone where I live - eventhough it is more difficult than years ago Reviewed on: 26th February 2025

Assisted me in January in setting up a European bank...

Assisted me in January in setting up a European bank transfer. Service was excellent and assistant was very patient. Also assisted me in organising a global bank account. Very thorough. Reviewed on: 26th February 2025

Really positive customer

Really positive experience good service Reviewed on: 26th February 2025

Very friendly and efficient staff in my local branch...

Very friendly and efficient staff in my local branch, which I know I am lucky to have in my town. Reviewed on: 26th February 2025

Excellent customer service and good communication.

Excellent customer service and good communication from the company. Many products available to the customer and the app works very well. A great online Bank account cares plus all actions online work efficiently and are effective. Reviewed on: 26th February 2025

Excellent service from my local branch.

HSBC blocked a payment from my current account as it was thought that it might be fraudulent. I went to my local branch, where a friendly member of staff provided me with a cup of coffee and helped me to sort out the problem. Reviewed on: 26th February 2025

Professional and great customer service

Professional and great customer service Reviewed on: 26th February 2025

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