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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Great service

Excellent service in the bank, always very helpful Reviewed on: 8th November 2018

Good bank

Generally good bank with pros and cons Reviewed on: 8th November 2018

Good friendly service

I don’t have to visit the bank often but when I do everyone helpful and friendly Reviewed on: 8th November 2018

Reliable Bank Account

HSBC have always provided the service I require reliably and without fuss. Reviewed on: 8th November 2018

No-fee easy-access savings account

No fee but no interest (hence 4 stars and not 5). However; I coudln't fault the bank facilities and friendly staff. Reviewed on: 8th November 2018

Brilliant service so far...

I joined via bank switch and cannot complain about the service provided. Reviewed on: 8th November 2018

Efficient

Always ready to help when l get stuck with my online banking Reviewed on: 8th November 2018

Bank Account

Need to open more tills at busy periods Reviewed on: 8th November 2018

Cannot fault them

I have always and continue to have good experiences with HSBC. I have banked with them since I was 16 and over the years, whatever query I've had, they've been very prompt with their responses and always very helpful. Staff in the branch are particularly friendly and knowledgable, regardless of what branch I go to. I recommend them frequently to friends and family. Reviewed on: 8th November 2018

great customer service

Really pleased when i switched over to them. Everything ran smoothly. Brilliant customer service. Reviewed on: 8th November 2018

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