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HSBC: Credit Card reviews

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3.36

Based on 106 reviews, last reviewed 1st Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

20%

12%

20%

Latest highest rating:

4

Very happy with HSBC. Very happy with HSBC. The CS team is always very helpful. Reviewed on: 12th April 2024

Latest lowest rating:

2

With so many banks to choose, why even consider HSBC I applied for an HSBC Visa Credit Card and it was the most unnecessarily complicated application you could imagine. Furthermore, I then applied for an... Read more Reviewed on: 1st December 2024

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HSBC Credit Card reviews can help you to find out about the pros and cons of the HSBC Credit Card credit card. What kind of features do HSBC customers like? Find out more about the HSBC Credit Card by reading our trusted Smart Money People reviews. You can also write your own HSBC Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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HSBC Credit Card reviews (106)

the most useless credit visa card and bank ever

i call costumer service today to increase my limit by from 500 pound to 1K , after nearly one hour on the phone ,and speaking to 3 different agents , i got a rejection . although i have 650 credit score /and total income of 40K / yearly . i dont advice anyone to try and ask to increases there limit , because its not trusted back and credit card for sure . now my credit score will drop down . i found them so pathetic to make such decision based on ridicules fact which is (i have not used my visa hsbc credit card for long time) how can i use it with small limit of 500 ??? Reviewed on: 8th July 2021

Efficient fast credit card provider

Very efficient on line application for a new credit card, granted within minutes and arrived 48 hrs later. 18 months interest free and £25 incentive what’s not to like. Good online app to support banking with Hsbc too Reviewed on: 16th June 2021

I have the credit card is amazing low charge very helpful team and security

It was my first card he still my main because of all the benefits it has Reviewed on: 14th June 2021

Does the job

I use them for all my banking. It's good. The app works well. Reviewed on: 14th June 2021

Security Nightmare

Complete nightmare to set up online banking, with phone calls, telephone security codes, questions, phrases, s downloading app to generate yet another code. Then if you forget one thing that's it no second chances. No other bank I have dealt with makes it so difficult to use, you must get it right or your locked out!. The customer service couldn't care less, I got locked out just because i done a typo on my phone with my date of birth, put in month as 18 instead of 10 which is an obvious typo but locked out I was.again! and have to wait 5 days before i can call up again whilst waiting on the post. Thank god I'm on the 0%,all i want to do is pay in more money!!! I may have to take out another credit card to pay this one off and get rid Reviewed on: 13th April 2021

Don't keep me informed, don't seem to care

Completely impersonal experience. they keep stopping my card from working without telling me because of security checks, and then it is difficult to get it re-established. The staff do their best, I think they are outsourced, but it is just a dispiriting experience dealing with them. Reviewed on: 12th March 2021

Quick service, flexible approach to credit limits and friendly service

Quick service, flexible approach to credit limits and friendly service Reviewed on: 27th February 2021

Out of date service

Setup was simple via the app as a existing current account customer but direct debit setup and requesting additional card seems archaic either a sloppy online form or PDF to download and post. This is surprising in this day and age. Reviewed on: 24th February 2021

Nightmare for balance transfer

So, you can't transfer from another card until you can log on, and you can't log on until you get an activatation code/card reader ( no sign after two weeks) and if, like me, you have no mobile signal, then you are stuffed. Of course you don't find this out until you have spent ages getting a telephone activation code (20 mins) and set a ridiculous number of passwords. Ok, so you can do a transfer over the phone. First call took 40 mins to be told that I couldn't do the transfer and that I had to call Sainsburys. Another 25 mins on hold, and after they stopped laughing, was told that HSBC had to initiate (well I knew that anyway didn't I?). So back we go to HSBC, and after 1 hour and 40 mins (yes really) the transfer is done. So to sum up, if you have nothing better to do than waste your time and you have a mobile signal and like nothing better than setting interminable passwords/security questions then HSBC is for you! Reviewed on: 12th October 2020

Money view

Quick easy access and friendly knowledgeable stsff Reviewed on: 2nd August 2020

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