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Axa: Car Insurance reviews

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2.73

Based on 158 reviews, last reviewed 27th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

Good price and easy to manage Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intui... Read more Reviewed on: 7th September 2024

Latest lowest rating:

1

I’ve been a loyal customer of AXA for years, but m... I’ve been a loyal customer of AXA for years, but my recent experience with them has been extremely disappointing. When I found a cheaper quote elsewhe... Read more Reviewed on: 27th November 2024

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

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Axa Car Insurance reviews (158)

non fault accident claim

I had a no-fault accident where another driver reversed into my car. I had just stopped after reversing. All on CCTV. This happened last September( 2022). Had my car repaired 3 months later.. Now into June 2023 and still not further. Axa kept asking me to acept a 50/50 claim ( I refused) only to find out the other driver is also insured with them. I have recieved no up dates nor any calls from AXA. I have had to consistently ring them. Service is absolutely awful and would advise anyone to consider taking out any insurance with this company. Reviewed on: 2nd June 2023

Absolutely seamless service.

After my minor but expensive accident the service was straight forward with no problems. I can't fault my experience with them. Reviewed on: 25th May 2023

Don't make a claim

AXA are the worst company to deal with. Stay away if you don't want your mental health destroyed if you make a claim. They have asked for everything including my full medical record from I was born and undermined a extremely qualified GP. Apparently they know better! Months upon months of dealing with an extremely difficult company. They have actually left me sitting shaking today and I wasn't even insured with them it was their driver hit me!! Reviewed on: 15th May 2023

All that glitters is not gold

Setting up the policy was easy. Getting notified of renewal, great. Customer service was awesome until I put in a claim for medical reasons that I couldn’t fly. I put the claim in last year May (2022). The claim is still outstanding. I made a complaint with the Financial Ombudsman, they were forced to pay me for the time the claim has been outstanding. Eleven months later, the claim has now been approved for the payout. (How long will this take, no idea). I share this with you because I don’t want you to make the same horrible mistake. Based on the situation it seemed they were angry to pay out on the claim. The staff became rude and dismissive, even lying about receiving emails. It was a disaster to say the least! Thanks to the Financial Ombudsman team for working with me. Reviewed on: 12th April 2023

Axa do not respond and help

Been trying to get a response to a query. 3 weeks on, no response. Reviewed on: 8th April 2023

Fair,quick easy to talk to

willing to help with anything and is done in a quick and sustainable way Reviewed on: 3rd April 2023

Competitive price

Axa's car insurance premium was competitively priced and website easy to use. Cannot comment on claims process as haven't needed to. Reviewed on: 10th March 2023

You will never see the money they've promised

I was promised over 500 pounds to cover my medical bill almost a year ago...I am still waiting. It is impossible to speak to them via phone, and via email you will get an apology every 2 months with no action. They keep apologising and escalating the issue but I am still waiting. Reviewed on: 11th February 2023

Axa car insurance claims

If you like being passed from pillar to post by various Axa representatives and then spend lengthy waits on their auto call systems. They are for you. My claim is now in its 5th month and still no end in sight and still the buck passing continues. Never again. Reviewed on: 3rd February 2023

TERRIBLE NONSENSE OF CUSTOMER SERVICE.

Please please dont get AXA insurance!!!!! or dont use AXA UNDERWIRTIER EITHER. this company is a money taking company from the clients. There is no communication between vehicle repairs shops and AXA! had taken CAT COVERTER BY theft on my hybrid car and made a claim about it and waiting for a month and nothing happen and kept saying sorry the nominated garages are full and relocated to another garages but they all lie! they dont contact to the garage when i ask directly to the garages I have made claim on Ombudsman now. i pay my insurance fee 70 quids and now i need to work by myself ? what kinds of insurance company is that ? Awful, Terrible customer service ! shame on this evil company soaking all clients money and do nothing. Reviewed on: 26th January 2023

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