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Barclaycard: Platinum Credit Card reviews

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3.93

Based on 300 reviews, last reviewed 23rd Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Stay away fro Barclays! If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my ca... Read more Reviewed on: 23rd November 2024

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Barclaycard Platinum Credit Card reviews (300)

Easy to use

Great customer service and app. Great functionality and good interest rates Reviewed on: 21st June 2019

No problems at all

Been with barclaycard platinum for several years and everything has gone perfectly, including reasonable increases to my credit limit. Reviewed on: 6th June 2019

Easy Set Up and Good Customer Service

Good communication and easy to speak to on the phone unlike some other banks. Frequent offers and deals on credit card for periods of interest free spending. Would recommend. Reviewed on: 16th May 2019

Great company

Barclaycard have been very helpful and friendly, with wonderful customer service and a very user-friendly app. Reviewed on: 30th April 2019

It works without much trouble :-)

Good communications and haven't had any major problems. Reviewed on: 30th April 2019

Hassle free

I have had a card for over 10 years and never had any problems Reviewed on: 21st April 2019

Excellent fraud prevention and good cashback

Barclaycard is very sharp with fraud prevention, the cashback comes in handy, customer service and online portal are both great Reviewed on: 16th April 2019

Great and positive

Easy to use. Swift process setting up a account. Great company. Reviewed on: 15th April 2019

Efficient

Straightforward, does exactly what I need. Reviewed on: 9th April 2019

Treat customers unfairly

Despicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant high interest and no benefits. I wanted to switch to their Platinum Cash Plus (cashback and better travel fees) but was refused on the grounds of being an existing customer. On complaining, I was told they were going to close the complaint immediately as 'there was no way they would change their policy'. Took 15 minutes on a call to finally get my account closed after 3 people asked me to repeat why I was leaving. Website is a nightmare to use. Recent changes to the login process are unbearable and whenever I try to pay in full it tells me that would put my account in credit. I have to guess how much I can pay off without triggering the error message. Moved to First Direct who treat their customers fairly and with respect. Won't be using Barclaycard ever again. They treat their customers with contempt, as if we don't have any choice as consumers. It's not the 80s anymore Barclaycard. Reviewed on: 30th March 2019

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