Write a review

Go to business site

Nationwide: FlexAccount reviews

View other Nationwide products

4.49

Based on 1,066 reviews, last reviewed 31st Mar 2026

11700% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

72%

15%

Latest highest rating:

5

Most caring bank about customers. Most caring bank about customers. Reviewed on: 31st March 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

Read all reviews Write a review

About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Review Nationwide: FlexAccount now

Help others make smarter decisions by sharing your own experience.

Write a review

Nationwide FlexAccount reviews (1066)

Great

Very good service, can not do enough for customers. Safe and secure banking and can deposit cheques etc through ATM. Staff really friendly Reviewed on: 14th December 2015

Brilliant quick help for customers

I had to change my name and address on my accounts, get new cards and add my new husband to my joint account. Once logged in at Nationwide you are able to message them. This avoids having to be stuck in a long chain of telephone callers then desperately trying to remember what security answers and passwords you've given. With a flex account you have a little card reader - you input your customer number online then put your card into the reader and input your pin. The reader then gives you a code that you input online. Quick easy and no risk. My messages are always answered super quick and the amendments that they were able to make we're done from my message. Brilliant. Reviewed on: 23rd November 2015

Total Satisfaction

I've had my current Flexaccount with Nationwide since they introduced it about 30 years ago. I've never had any issues with Nationwide whatsoever and am totally satisfied with the level service and improvements I have seen over the years. Reviewed on: 22nd November 2015

Completely satisfied

I've had my current Flexaccount with Nationwide since they introduced it about 30 years ago. I have never had any issues with it whatsoever and am totally satisfied with the level service and improvements I have seen over the year. Reviewed on: 22nd November 2015

Always great service

I've always been with Nationwide since my dad set up my account when I was young. Whenever I've needed to go into a branch or phone them about anything they are always very friendly and helpful. Reviewed on: 20th November 2015

Excellent customer service

Excellent customer service by phone and Twitter Reviewed on: 20th November 2015

Really good bank

I've been with nationwide for over 15 years and have always been impressed with their current account service. I do all of my banking online and the nationwide offer is easy to use and pretty convenient. I like the services they offer (free travel insurance and cash back on the credit card) my only niggle would be that interest rates could be higher for savings and their app could provide a statement which goes back further in time. Generally very pleased with the account and not actively looking to change. Reviewed on: 20th November 2015

Great customer service in branch

The in branch staff are so helpful with enquires of products I am intersted in. They are friendly, approachable and great at explaining anything I didn't understand. Reviewed on: 12th November 2015

Good company to bank with.

I recently got a FlexAccount from Nationwide and I am finding it very useful. Staff were very helpful when I had to visit one of their branches to activate my account. I am so glad that I decided to bank with Nationwide. Reviewed on: 11th November 2015

Efficient effective polite and courteous.

Nationwide when I had problems with my Flex Account they were very attentive. Quick to respond, thorough, methodical and efficient at dealing with the complex query and quick to try and provide an adequate solution. Reviewed on: 5th November 2015

Do you have a different Nationwide product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Select current account
from RBS 4.06 from 243 reviews
Platinum Added Value Account
from Lloyds Bank 3.83 from 42 reviews
Reward Platinum Account
from NatWest 4.77 from 448 reviews

Want to see more from Nationwide?

Student Current Account
from Nationwide 5.00 from 6 reviews
Cash ISA
from Nationwide 4.78 from 70 reviews
Regular Savings
from Nationwide 4.70 from 91 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub