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Nationwide: FlexAccount reviews

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4.62

Based on 1,110 reviews, last reviewed 25th Jun 2026

63% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

Does everything I need from a current account The 24/7 self-service foyer at my local branch with a paying-in machine is something I genuinely value — not all banks offer that. Minor gripe: the ma... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1110)

Always very helpful , polite and efficient.

Always very helpful , polite and efficient. Any issues are sorted out promptly and with extra courtesy Reviewed on: 3rd April 2025

Excellent access through local branch.

Excellent access through local branch... so important to speak to real person. Plus easy to use banking app giving best both worlds. Great insurance cover albeit fee has increased over last couple years. Reviewed on: 2nd April 2025

Great and super helpful.

Nationwide are so easy to deal with. The online banking app is simple and easy to use. When I’ve needed to talk on the phone I’ve got through quickly and they have been super helpful. In branch is the same. Helpful, friendly and knowledgeable Reviewed on: 2nd April 2025

Great customer focused assistance

Very good information & excellent customer service Reviewed on: 2nd April 2025

Bless you nationwide for staying on the High St

Bless you nationwide for promising not to shut my local branch till at least 2028 xx Reviewed on: 2nd April 2025

Great site, easy to use...

Great site, easy to use In branch, staff helpful and friendly Reviewed on: 2nd April 2025

Very Friendly Bank

Very helpful bank/building society both at branch and on phone. Rewards customers Reviewed on: 2nd April 2025

I was changing current account from different bank.

I was changing current account from different bank. Hadn’t any problems to make new with this bank. Always in touch with client showing small adverts or reminders in phone app. Reminding when is not enough money on account to cover payment eg. DD, which giving time to pay same day . Reviewed on: 2nd April 2025

I’ve been with Nationwide for a while now

I’ve been with Nationwide for a while now, and I can honestly say their service has been outstanding. Whether it’s their banking services or customer support, they always provide reliable and efficient assistance. The mobile app is easy to use, making it simple to manage my finances on the go. I also appreciate their competitive rates and the added benefits of being a member. Whenever I’ve had questions or issues, their customer service team has been helpful and professional. I highly recommend Nationwide to anyone looking for a trustworthy financial institution! Reviewed on: 2nd April 2025

Customer Service Problem

When I made a complaint I was only allowed to use my local branch. Reviewed on: 2nd April 2025

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