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Nationwide: FlexAccount reviews

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4.40

Based on 934 reviews, last reviewed 17th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (934)

Easy to use

I am more concerned about financial services being ethical and not investing in fossil fuel companies, to my surprise Nationwide ticks this box. So I was happy to keep using them as my bank. Reviewed on: 28th February 2021

Pleasantly efficient

No hassle or fuss, staff are professional, good product. Reviewed on: 25th February 2021

ALL DONE.

Very well All done. Best customer service. Reviewed on: 24th February 2021

Excellent account

I have been with Nationwide for over 10 years now and they constantly provide a high quality banking service. From products to customer service always first class Reviewed on: 22nd February 2021

Owned by it's members

ESG factors for Nationwide really show how much of an impact for the force of good Nationwide has. The only place where you can Bank and feel like you're in a community where everyone wants to make a difference for a better future. Reviewed on: 21st February 2021

Great bank

Great bank been with them now for many years and have found their app to be absolutely brilliant Reviewed on: 18th January 2021

Blocking a vulnerable 77 year old man from his money

Your not helping a clinically vulnerable 77 year old member of yours by blocking his account so he cannot use his debit card and making him come to the branch in person to take out cash even though he is at high Risk of Covid 19. SHAME ON YOU NATIONWIDE Reviewed on: 3rd December 2020

dont try to leave

Honestly cant believe how hard it is to… Honestly cant believe how hard it is to remove a name from a joint account. Ive spent an hour on hold, been hung up on, logged a complaint and sill got nowhere. Poor Poor customer service, no one seems to resolve the problem. Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@ Reviewed on: 29th October 2020

Nationwide/LSG phone insurance

I would like to make a complaint about the service I have been getting from your insurance provider LSG. I have been assaulted in the morning of Tuesday 20/10/2020 and the first thing I did was to call the line to open a claim for the stolen phone (as this is one of the products I have with my flexplus nationwide account). The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. I did exactly what he asked me to do and today on 23/10/2020 I have received an email that asked to contact LSG and when I called they told me that I sent the wrong form and that I have to fill in a new form and send back again Why was I sent the wrong form from LSG team in the first place? Now the weekend is around the corner and this will delay by claim process by a week! What kind of service is this?!? And what sort of untrained people are working for LSG/Nationwide?!? This is all very upsetting, the horrible experience I lived was bad enough and now I will not have phone for days because of someone else's error... Disappointed would be an understatement on how I am feeling right now. Reviewed on: 23rd October 2020

THE WORST BANK EVER

THE WORST BANK EVER!!!!! They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. Well nationwide STUPIDLY did not cancel the switching process like IDIOTS. 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? into the AIR? Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. I have no problem going to court about this nationwide f***ed up majorly and even natwest are saying they have messed up majorly. If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank! Reviewed on: 15th October 2020

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