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Nationwide: FlexAccount reviews

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4.40

Based on 934 reviews, last reviewed 17th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

ABSOLUTELY DONT EVEN THINK ABOUT IT ABSOLUTELY DONT EVEN THINK ABOUT IT OMG DIDNT REALISE THEY HAD SUCH A DISGUSTING SCORE ON TRUSTPILOT 1.9 That’s ATROCIOUS, I wonder why. PIN YOUR EA... Read more Reviewed on: 17th December 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (934)

waste of money and time

Every year they change my debit card despite the fact that it is valid for another 4 years. I have to notify all the companies that have my details and have to memorise the new card details. Why? Producing the cards costs money, posting it costs money my money and why? Impossible to get through to them even though they stopped the free number. Thanks a bunch. Reviewed on: 9th October 2020

Always able to help when have problems, very quick efficient, friendly and easy to contact

I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had taken was given straight back to me, they then worked with me to find alternative ways to protect my account Reviewed on: 11th September 2020

Honestly the worst experience with any bank

Honestly the worst experience with any bank. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. There customer service is honestly terrible. Not to mention how they have tried for two months in a row to close my account on the first of the month when rent is due etc. The way they speak to you on the phone makes you feel terrible and they offer little to no help when things are bad. I wish I never swapped from my previous bank its the worst mistake I have ever made. Reviewed on: 2nd September 2020

Value for Money Bank Account

I love my Flexaccount. For a small monthly fee, I have access to phone insurance (which I have used 3 times), worldwide family travel cover, breakdown cover and preferential rates on my overdraft, loan and credit card. Reviewed on: 6th July 2020

Current, up to date banking

Always there, ready to help with any concern Reviewed on: 1st July 2020

I was defrauded and had zero support from NBS

I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned. 2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks. To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds. Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Shame on NBS!! Reviewed on: 8th June 2020

Truly Great Customer Service

Really like the light and spacious branches, all products are made clear by the excellent documentation that is provided and the staff have super knowledge too. Reviewed on: 8th June 2020

No support against fraudsters

Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid Reviewed on: 31st May 2020

Trustworthy Bank

Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands Reviewed on: 29th May 2020

Simple system and quick to resolve any issues.

Bank card taken by cash machine and so easy to report, and order a new card. The card arrived in 3 days and no issues with being unable to still access funds. Reviewed on: 20th May 2020

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