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Nationwide: FlexAccount reviews

Name: Nationwide FlexAccount
Brand: Nationwide
Rating: 2.54 (196 reviews)

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4.43

Based on 928 reviews, last reviewed 13th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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Nationwide FlexAccount reviews (928)

No problems- ever!

I'm in my 40's and have had quite a few bank accounts in the past. This one is the first one ever to cause me no issues or problems at all. Reviewed on: 18th December 2016

Good all-round value

a reliaible and efficient service Reviewed on: 18th December 2016

Great Bank, Great Account

I have found nothing is too much trouble for the Nationwide. Whenever I've needed help with day to day banking, whether it's transferring money to another account, setting up direct debits, paying bills etc they have always been extremely helpful, pleasant and a joy to deal with. Reviewed on: 12th December 2016

No frills

I have been with them many years and have had few problems , they are a building society and not a bank , but act like a bank when its suits them. Getting things done like a direct debit or a new card can be a problem every time its not as easy as they make out. you have to have time to wait in the que to see the manager or some one in charge. Reviewed on: 5th December 2016

Helpful and Easy to Contact

Had a flex account with Nationwide for many years, never had any issues and always had good customer service. Reviewed on: 29th November 2016

Fees

Got into a mess with the charges and they were not helpful. So I switched Reviewed on: 28th November 2016

Transparent banking with no hidden extras

Always a straight forward clear answer or solution given. Always polite staff who can't do enough to help. Reviewed on: 22nd November 2016

BRILLIANT

I COULDN'T BE HAPPIER WITH NATIONWIDE, I'VE BEEN WITH THEM MY ENTIRE LIFE (LITERALLY) AND THEY HAVE THE BEST SERVICE! Reviewed on: 22nd November 2016

Great service - versatile account and up to the minute technology

Have been a customer for over 15 years and can only praise the good service Reviewed on: 21st November 2016

Reasonable service and products, overly cautious fraud processes.

I was recently the victim of credit card fraud and while I can appreciate the need to take appropriate action and validate who I am before dealing with me, Nationwide put a stop on my card, then took it off, then put it on again. It was an incompetent, slow and inconvenient process. Reviewed on: 19th November 2016

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