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Nationwide: FlexAccount reviews

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4.43

Based on 931 reviews, last reviewed 12th Aug 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Switching to Nationwide was the best decision ever I switched to Nationwide a few years ago after poor service from a bank I had been with for over 40 years. It was the best decision I have ever made. Reviewed on: 21st July 2025

Latest lowest rating:

1

This bank is lie all of there service This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they c... Read more Reviewed on: 12th August 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (931)

Nationwide great customer service

I really love the customer service of nationwide. Whenever you need to contact them about an issue, you can always get through to them very quickly. I recently had an issue with my debit card and nationwide were fantastic in getting this sorted out and the issue was resolved within a couple of days so I was very pleased about it. Reviewed on: 24th December 2016

Basic Account

A good but basic account, you can have a contactless debit card but otherwise no overdraft and feels like its almost impossible to upgrade the account. However the customer service offered on the phone is really good, as they are polite and 9 times out of 10 can provide an answer to your question Reviewed on: 18th December 2016

Never had a problem

Really love Nationwide. They've always been prompt if there's been a problem, very professional and informative, the range of products they offer is great. Even if somewhere else offered a better rate for savings etc I would not leave Nationwide as the level of professionalism is paramount for me. Reviewed on: 18th December 2016

No problems- ever!

I'm in my 40's and have had quite a few bank accounts in the past. This one is the first one ever to cause me no issues or problems at all. Reviewed on: 18th December 2016

Good all-round value

a reliaible and efficient service Reviewed on: 18th December 2016

Great Bank, Great Account

I have found nothing is too much trouble for the Nationwide. Whenever I've needed help with day to day banking, whether it's transferring money to another account, setting up direct debits, paying bills etc they have always been extremely helpful, pleasant and a joy to deal with. Reviewed on: 12th December 2016

No frills

I have been with them many years and have had few problems , they are a building society and not a bank , but act like a bank when its suits them. Getting things done like a direct debit or a new card can be a problem every time its not as easy as they make out. you have to have time to wait in the que to see the manager or some one in charge. Reviewed on: 5th December 2016

Helpful and Easy to Contact

Had a flex account with Nationwide for many years, never had any issues and always had good customer service. Reviewed on: 29th November 2016

Fees

Got into a mess with the charges and they were not helpful. So I switched Reviewed on: 28th November 2016

Transparent banking with no hidden extras

Always a straight forward clear answer or solution given. Always polite staff who can't do enough to help. Reviewed on: 22nd November 2016

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