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Nationwide: FlexAccount reviews

Name: Nationwide FlexAccount
Brand: Nationwide
Rating: 2.54 (196 reviews)

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4.43

Based on 928 reviews, last reviewed 13th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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Nationwide FlexAccount reviews (928)

Very close to leaving

Overdraft charges are ridiculous and I feel like I've been grossly overcharged and misinformed at point of sale. I have been fortunate enough to receive a refund recently but still do not think this is enough. Would like to close my accounts with them as soon as possible Reviewed on: 3rd July 2016

Friendy helpful staff always smiling

I have to comment on the brilliant staff in my local branch of Nationwide, They are always smiling and helpful. They always brighten my day and I believe are some of the most friendly people on the high street. Well done Nationwide on treating your staff well as their positive attitude towards their job is always on display. Reviewed on: 29th June 2016

Brilliant help when needed

I have a little card reader that I keep in my bag so I can securely log onto my account when I need to. Once logged on there is a direct message facility. I go abroad often and all I need to do is send them a quick message to let them know what country I'll be using my card in. I've also told them about changes in this way. They answer fully and quickly and it so convenient not having to wait for ages on a phone. Reviewed on: 29th June 2016

Always been happy

Great current account, and I make use of the European travel insurance a lot. Reviewed on: 26th June 2016

Outstanding service

Rang for my contactless card, sorted in 2 minutes and sent within 3 days! Reviewed on: 22nd June 2016

Flexible and affordable banking

Easily swapped to Nationwide Flexaccount. Everything was swapped over, and all DD moved across. The account is great with breakdown insurance, travel insurance and mobile insurance all combined for a very low cost Reviewed on: 22nd June 2016

Extremely easy to use and maintain

I have had a flexaccount with nationwide for 2 years now and I have never ever had any issues or complications with my account. My app allows me to easily keep an eye on my account and daily transactions. Reviewed on: 22nd June 2016

EXCELLENT CUSTOMER SERVICE

They have been the best bank I have ever dealt with by far. I have had several weird things occur to my bank accounts and they have been so professional and helpful at all times, no matter who I have spoken with. I simply cannot fault them and totally hand on heart recommend them to anyone. SWITCH ACCOUNTS TODAY!!!! JUST DO IT!!!!!! Reviewed on: 22nd June 2016

Best bank

Absolutely brilliant bank with great cutsomer service Reviewed on: 20th June 2016

AWESOME CUSTOMER SERVICE

I love Nationwide - I can transfer my money into my (adult) kids other Bank Accounts anytime 24/7 unlike my main Bank Account held with RBS where if I transfer money on a Saturday it isn't in the kids Accounts until Monday! Nationwide's staff whether in Branch or on the phone will always help to resolve any problem quickly and fairly. And if they say that they will call you back - they do! Nationwide definitely deserves to win! Reviewed on: 1st June 2016

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