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Santander: 123 Current Account (discontinued) reviews

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4.16

Based on 1,271 reviews, last reviewed 25th Mar 2026

900% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

A very reliable service provider A very reliable service provider Reviewed on: 25th March 2026

Latest lowest rating:

2

PROBLEM AFTER PROBLEM SO HAVE TRANSFERED TO NAYIONWI... PROBLEM AFTER PROBLEM SO HAVE TRANSFERED TO NAYIONWIDE AND NOW RECEIVE A MUCH MORE CUSTOMER FOCUSED BANK Reviewed on: 25th March 2026

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1271)

Diminishing benefits

Moved to Santander 123 for interest on £20,000 and payback on direct debits. Then they reduce interest rates and cap payments on direct debits. More like minus 123. Reviewed on: 7th February 2020

OK

Just an ok account. Customer service is terrible. Reviewed on: 6th February 2020

Changes

Looking to now change banks as benefits and charges on Santander Accounts are reducing and increasing. Also local banks are closing making it difficult for face to face dealings. Reviewed on: 6th February 2020

Great account for students and graduates

I have been with Santander since I started University as they offered the railcard which was handy and saved me a lot of money when travelling to and from Portsmouth to visit home or other universities. The overdraft facility was a massive help during my time at University and in the year after graduating as I was struggling with money. I can't thank them enough for helping me get through University! Reviewed on: 5th February 2020

Didn't resolve or repay fraud on my account

I was a victim of fraud on my current account. I spoke to the fraud department as soon as I noticed and they have been of absolutely no help whatsoever. I got told at one point that "we're seeing more and more fraud of this type" by one of the fraud team. Well that's wonderful, why then aren't you doing something to protect my money and close down an obvious flaw in the system. Absolutely useless and I still haven't got a penny back, 2 months on. I am reporting them to the financial ombudsman and I advise you all to never ever use this bank. I am certainly closing my accounts with them. Reviewed on: 4th February 2020

great cashback

cashbacks are great, but also secure Reviewed on: 4th February 2020

Now rubbish

Got an account when paying a decent interest on money now upped the fees and down the interest , so moved to another bank. Reviewed on: 3rd February 2020

Bait and switch

Lures you in with a flashy reward scheme and a high interest rate, and then have progressively "amended" their terms and conditions to reduce the interest rate, remove rewards, cap benefits and overall make the account totally pointless. As of today the account has a £5 monthly fee, and the total 1|2|3 benefits are now capped at £5!! So what's the point? Shameful... Reviewed on: 1st February 2020

Refused a credit card had to get elsewhere

Won’t stay here faceless !! No one listened to my issue Reviewed on: 31st January 2020

Great app

I have been with Santander since Alliance and Leicester days. Very happy so far. Reviewed on: 31st January 2020

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