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Santander: 123 Current Account (discontinued) reviews

Name: Santander 123 Current Account (discontinued)
Brand: Santander
Rating: 2.54 (196 reviews)

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4.17

Based on 1,250 reviews, last reviewed 15th Jul 2025

91% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Current Account. Current Account. I have a 123 current account with Santander. It was very easy and quick to open i did it through the app/website. I could easily mana... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1250)

Brilliant service and great customer service

As my title says. The service is great, the benefits are brilliant and easy to understand.. and if you do have a problem, don't worry about calling as Santander are fantastic to speak to. Reviewed on: 11th February 2017

Not so easy switching... but worth the fuss!

We opened a joint 123 account to make the most of the % back on our mortgage and direct debits. The switching process was a nightmare and took 2 months and many phone calls, leaving us without a working account for October and November... Christmas preparation nightmare!!! Since the switch finally happened, the customer service in branch and the smooth operation of the website has made up for the initial niggles, just a shame the interest rates have dropped so dramatically! Reviewed on: 11th February 2017

use to be good

Given wrong information in branch that a change could only be done by telephoning head office which was incorrect. Reviewed on: 11th February 2017

Not good value for money after changes

It was good while monthly cost was lower and interest rate was 3%; now it's not worth it anymore Reviewed on: 11th February 2017

Efficient and Competitive

had good reason to change my bank who after 30+ years had demonstrated that they did not value my custom so approached Santander who welcomed me with open arms and have subsequently lived up to their promises. Even with the lower interest rates it's still the best option for us Reviewed on: 10th February 2017

Still the best all-rounder

I have operated a Santander 123 Current Account for a number of years and although the interest rate was recently cut to 1.5% per month, I still believe that this is the best current account on the market. Cashback of up to 3% is paid on various household bills so long as they are paid by direct debit to the account and a charge of £5 per month is made for the running of the account. This charge will in most cases be covered by the cashback and with a balance of £20,000 the interest will amount to £300 per annum. The only requirement is that a minimum of £500 per month must be paid in from any source other than another Santander account and as it is possible for a couple to hold three of these accounts (1 Joint and 1 single account in each name) then a significant amount of income (in present day interest terms) can be generated. Online access is easy and secure and almost totally obviates the need to visit a high street branch other than for paying inphysical cash or cheques. I wholeheartedly recommend the Santander 123 Current Account Reviewed on: 9th February 2017

Decent but hefty charges are possible

Over all I think the account is fine but I think that Santander's card charges are extreme. I studied abroad for 10 months and was terrified to use my Santander account for fear of a massive charge backed on the end of every transaction and bank withdrawal. That being said I really like their mobile app, it makes banking on the go extremely easy. Reviewed on: 9th February 2017

Excellent Experience

Santander staff have always been trustworthy, polite, friendly, and helpful. As a student who commutes to university each day their offer of a 4-year UK railcard with a student account has been invaluable, and I have recommended it to many of my friends. Reviewed on: 8th February 2017

began promising, but they keep taking away

signed up to 123 current account because it offered so much for only £2-£3 pcm. they soon upped it to £5 pcm and reduced what benefits that you get. so for more money, i get less discount Reviewed on: 7th February 2017

Rip off

Santander suck you in with a great offer at a reasonable Price then within 6 months put the price up reduce the offer and expect you to be grateful disgusting Reviewed on: 7th February 2017

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