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British Gas: Home Insurance reviews

Name: Home Insurance
Rating: 2.42 (31 reviews)

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2.84

Based on 31 reviews, last reviewed 17th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

13%

55%

Latest highest rating:

4

Good for home insurance & cost effective energy prov... Good for home insurance & cost effective energy provider. Would recommend for this. Reviewed on: 17th April 2025

Latest lowest rating:

1

Stay away from this company The worst claim experience I ever had in my life , They dont follow your claim . You must follow your case almost every week ,They will make sure to ... Read more Reviewed on: 23rd March 2023

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About this product

Before taking out a new home insurance policy, do your research into the prospective provider. Our British Gas home insurance reviews can give you valuable insight into life as a British Gas policyholder. Be confident in your decision by reading genuine customer reviews.

British Gas offers buildings insurance, contents insurance, a combined policy of both and a specialised policy for high value homes. You can opt to make your policy more secure with a variety of additional extras. These include key cover, home assistance cover for repairs, legal expenses and more.

If British Gas sounds like the right provider for your needs, find out what existing customers have to say about their experiences. Learn which policy they chose and whether they were satisfied with their decision. Find out more about the claims process with British Gas and how people have found the provider’s level of customer service. Discover whether they would recommend British Gas to family and friends. Find all of this and more in our British Gas home insurance reviews.

Have you had a home insurance policy with British Gas? Whether good or bad, share your experience with our Smart Money People community. Tell us which policy you chose and whether you opted for any additional extras. Were you satisfied with the price of your premium for the level of cover that you received? Would you renew your policy? Leave an honest British Gas home insurance review today.

British Gas Home Insurance reviews (31)

Review of the British Gas, Home Insurance:

British Gas Home Insurance

BIG CON - Don't insure your kitchen appliances with this BRITISHGAS. Did you know that once your appliance is over 4years, you may get next to nothing? They say 30% of the cheapest 'like-for-like' of your old appliance that you get. So I had Zanussi integrated dishwasher (mid-range) level. It was bought for £449 at the time. All my kitchen appliances were Bosch or Zanussi (Mid-range).I took out a BGAS H/care. It started giving trouble after its 6th yr and BG took their time to repair. I reported in February 2020, the technician sent couldn't understand its fault until I suggested looking at its plug fuse, he did but, after one wash it packed up again. I called the next day, he said he would have to get all the parts in as the diagnostics were difficult to determine. COVID19 arrived and we couldn't use our D/washer all through until I called in June '20. The sent someone to fit all new parts but, the plates weren't drying up. Another technician sent came and said he couldn't pull it out and not allowed. I got someone to unscrew and pull it out for a charge. Technician came again and said it's unrepairable and that the heating component in the washer was gone. So I were referred to the replacement team. I had to chase them up for that...Again! I kept getting the 'COVID 19' blame for bad service. It was stressful calling them. I got a quote for a new equipment but was told that since my machine model has depreciated in value and no longer exists, I'd get 30% of the lowest value in the same comparison of size. So as my exact model was no longer available, they would search for a brand likeness that was either available from John Lewis or AO.com. He found a Bosch which was £379 which means their contribution would be £113.70 and as it's integrated, Id need to pay the difference plus, the installation and removal of existing which amounts to £110.00. In short, why did I insure this damn equipment? Now, I called the next week to go ahead with this bad deal. The operator in the 'Item replacement team' who claims to be sub-contractors of BGAS now said she has to look it up again. She saw various and a 'Hotpoint' which she claims was a like-for-like that cost £279. I thought it was cheap and does not look like a likeness of our old one. She said when she compared it, it came up as a likeness hence, they are only going to pay £70 toward any D/washers we choose since they take the 30% at the cheapest available. I agreed but, asked what if it doesn't fulfil my purpose. She said once it arrives and installed and are not satisfied, we can call them and it would be removed and taken back for another. They came from AO without any notice and took away my old one, installed this wrapped equipment. As I opened it, I just saw that it was not a likeness in comparison. It was dead cheap in quality and not the same depth as my old Zanussi. I called the replacement team and was told it's too late 'its been installed'. They said that I should have told them immediately that dimension of the same was a priority. But, when you ask for a 'like for like', does that not mean the whole item should have the qualities and brand comparison as the last equipment? I was told that it was my responsibility to ensure that it was the exact same when the delivery men turned up with the wrapped package. So, I should have stood right there with the men with a tape measure. Compared the old equipment and measured the depth with all the dimensions myself. He said, I didn't tell them that the depth was a priority....If I did, they would have ensured I got one with the depth stipulated. I was told that they have no idea of the dimension of my old dishwasher so its my responsibility to make them aware. I was so upset because I am stuck with a cheap-ass Hotpoint dishwater that I feel like smashing into pieces because it's like a 'plastic toy'. My old Zanussi model was not an Entry level' model but a mid-range. This Hotpoint model is an entry level and it serves no real purpose for my household. Insurance of kitchen eqiup. is a CON. Reviewed on: 3rd November 2020

Good for home insurance & cost effective energy prov...

Good for home insurance & cost effective energy provider. Would recommend for this. Reviewed on: 17th April 2025

Good service and happy with results

Good service and happy with results Reviewed on: 22nd March 2025

Never help out rude people

Never help out always rude or hange up. Dint help with nothing Reviewed on: 24th May 2024

Insurance GREAT - generally RUBBISH

Insurance GREAT - generally RUBBISH Reviewed on: 23rd August 2023

5 pounds a month

My insurance was due for renewal and I was going to stay with my present provider. Then I got a quote from British Gas. It's the same cover as the previous provider but 7 pounds a month cheaper. Reviewed on: 23rd August 2023

Stay away from this company

The worst claim experience I ever had in my life , They dont follow your claim . You must follow your case almost every week ,They will make sure to delay the claim as much as possible .Finally Ombdenseman helped and ordered to settle the claim Reviewed on: 23rd March 2023

Unsafe smart meters

Cover of a plug attached to a smart meter exploded & narrowly missed my 10 yr old daughters head. B.G didn't want to know. They DO NOT care about customers safety. Reviewed on: 17th March 2023

Absolutely hopeless

I am now on my 4th month waiting for them to repair my broken toilet. They have farmed out their claim handling to an external company who seem to be incapable of any organisation. Firstly they told me I wasn’t covered for the broken toilet on my contents insurance and only for the stained carpets. I had to look through my insurance and explain to the handler that the buildings insurance covered sanitary ware and that meant the j toilet was covered. I then got a series of conflicting stories from various claims handlers as to whether I could get my brother in law (a qualified plumber and builder) to replace the toilet only to eventually find that if I didn’t use their contractors future claims would be disallowed. They then sent out contractors to estimate just on the toilet and then kept telling me the contractors would return to look at the carpet and floor beneath. It turns out they never passed this onto the contractor handling team. I’m still waiting for the contractors to come out and estimate for entire job. And have no idea when it will happen. 4 months with no toilet is no joke! So avoid at all costs Reviewed on: 20th February 2023

Over 4 weeks delay in fixing a broken boiler

We have been with British gas for years and never had a problem with them coming out to fix our heating but woke up this morning with no heating or hot water. Rang BG and was offered an engineer in a months time end of January. Totally unacceptable! No apology just said all urgent slots were full because everyone claims to be old and infirm. Called a private gas engineer and between us sorted problem. British Gas would just leave us to freeze Reviewed on: 31st December 2022

Waste Of Money

Booked engineer on 18/11, appointment 06/12....quite a wait, what with bowls under two sinks to catch leaks, but we went with it. On the day, engineer is ill, no other engineers in the whole of London to stand in until 20/12. They don't answer the phone. Reviewed on: 6th December 2022

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