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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Brilliant Company

5
I took out their insurance 1st September 2019 and on 14th some moron keyed my car with damage of £2000 By Miles did not query the claim and my car was repaired by my garage. This is my first claim for years. Reviewed on: 30th July 2020
Carol's avatar
Carol

The best decision ever made

5
I just want to say thank you, thank you for your assistance and support and for that wonderful customer service. Keep it up, and God bless you all Reviewed on: 30th July 2020
Youssef El Caidi 's avatar
Youssef El Caidi

Say no more !!!!!!!

5
By Miles is the fairest car insurance BY MILES ! Reviewed on: 30th July 2020
William 's avatar
William

Low mileage drivers

5
I fell upon By miles by accident and it was the best thing. I am a low mileage driver and was paying loads for my car insurance. Now I pay a reasonable amount at the beginning and a small amount per mile every month. By Direct Debit. The customer service guys are prompt and polite. I will not be doing my yearly search for the best car insurance ever again. By Miles is THE BEST. Reviewed on: 30th July 2020
J Tansley's avatar
J Tansley

Great value, great product

5
Paying by the mile has made perfect sense to me as a low mileage driver. I found the app easy to use and efficient, and the company were efficient in responding to any queries. I would certainly recommend them. Reviewed on: 30th July 2020
Cath Gittins's avatar
Cath Gittins

Fantastic

5
Save me £100s in comparison to my renewal quote, very modern and up to date business to work with Reviewed on: 30th July 2020
Ashley Moorhouse's avatar
Ashley Moorhouse

Best value for money

5
Car used as a weekend runabout. By Miles is by far the most value for money and saves me a significant amount on an ordinary insurance premium. Reviewed on: 30th July 2020
d's avatar
d

Fantastic, fair insurance

5
So easy, fair and the app is great! Reviewed on: 30th July 2020
Andy N Elaine Jones's avatar
Andy N Elaine Jones

Their quotes were nearly twice as cheap compared to other companies!

5
Having been driving for 3 years now, I was insured by my work company who say they offer a big discount on the insurance but when my renewal came up, they couldn't get it any cheaper than the year before. I heard about Bymiles and me being very cautious on comparing prices they having to be the cheapest. Not only they help me on saving a WOOPING £400 but were so friendly and quick on replying to my enquires. I am so pleased to see new companies like By Miles taking on the bigger companies and showing it how they should be helping people out during these strange times! Reviewed on: 30th July 2020
S's avatar
S

The best move i made was using By miles as my insurer. My premiums where high and i did not drive much. So i made the best move ever. Thank you By miles for giving me that choice.

5
I walk alot more now to save my miles for more important journeys. Reviewed on: 30th July 2020
Raphael Hassam's avatar
Raphael Hassam

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