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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

Innovative model that adjusts my cost with my insurer's risk!

5
Very good all round. Great price, and you feel it's a fair deal - the more I drive the higher risk and the more it should cost to insure. Gadget arrived quickly and easy to fit. Tiny monthly charges. Clear communications. Have recommended to F&F already! Reviewed on: 30th July 2020
Edmund's avatar
Edmund

Fair and friendly company that has saved me £1000's on my car insurance so far...!

5
I joined By Miles very soon after they first started up in 2018. Before this point I was paying at least £1000 for my car insurance every year and this just didn't seem to be going down despite years of no claims. I stumbled upon By Miles and at first was understandably worried that they were a brand new company however after speaking with an adviser I just couldn't fault the concept of only paying for the miles that I drive. I have been with By Miles now ever since and have changed address twice, had work done on my car meaning the tracker had to be removed and each time I had to speak to an adviser about these, the service was always highly efficient and friendly! I also recommended a friend and so was rewarded with £50 in free mileage (which lasted me months!). Also, the app is fantastic, it tells you where you car is currently, alerts you of any health warnings on your vehicle (which informed me that I needed a new battery during lock down) and it is an easy way to check your mileage charges and payments regularly. I truly cannot fault By Miles car insurance. I don't plan to use any other company now unless I suddenly have to start driving hundreds of miles a day. For a regular driver that wants easy and fair car insurance with an excellent customer service offering- By Miles is the way to go! Reviewed on: 30th July 2020
Beki Challoner's avatar
Beki Challoner

Amazing flexible solution

5
I value the flexibility and cost efficiency that it offers. I wished I had used them earlier Reviewed on: 30th July 2020
Marios's avatar
Marios

By Miles! Says it all.

4
The right choice: for lower mileage drivers like me. In touch: regular communication throughout each year. Monthly payments: detailed but simple and clear. Reassurance. Reviewed on: 30th July 2020
Garry Hay's avatar
Garry Hay

Great service.

5
Affordable 5star insurance what more could you want. Reviewed on: 30th July 2020
Muhmin's avatar
Muhmin

very good service and a fair priced insurance

5
i have always found them to very polite and accessible with friendly staff who go out of their way to help you with a reasonably priced product Reviewed on: 30th July 2020
stanley botham's avatar
stanley botham

Easy Insurance pay for what you use

5
I only pay insurance for what I use great east to use.app is user friendly & intuitive Reviewed on: 30th July 2020
Neil's avatar
Neil

Great insurance

5
By Miles works great for me with having such low mileage. It means I am not overpaying on my insurance. The app is really easy to use and useful to track mileage. The team are always so helpful when you contact them. Glad I made the change over. Reviewed on: 30th July 2020
Grace Caldwell's avatar
Grace Caldwell

Puts the driver in control

5
You know your exact costs, daily if required and only pay for the journeys you choose to do. Reviewed on: 30th July 2020
Les's avatar
Les

Great car insurance company

5
Always there when needed only paying for the miles we do sticking with these Reviewed on: 30th July 2020
Sharon marper 's avatar
Sharon marper

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