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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
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debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

I happy

5
Less hustle , easy to communicate, environment conscious. I simply like it. Reviewed on: 29th July 2020
Sahra 's avatar
Sahra

So affordable and excellent customer service

5
My car insurance has been £45-£60 a month for several years. I have low mileage and just use my car to drive to work. Since switching to by miles my insurance has been under £20 a month. It’s making such a difference. I’m really pleased. Reviewed on: 29th July 2020
Niamh Graham's avatar
Niamh Graham

Great app, and great service

5
I’ve been with by miles for a year now and can’t fault their service. Their team are extremely helpful, the app is really easy to use and allows me to self serve & most importantly the price is extremely competitive, and unlike many other insurance providers the cost has significantly reduced after my first year which means I won’t have the stress of searching for a new insurer for the first time in my 15 years of driving. Would highly recommend. Reviewed on: 29th July 2020
Jamie Pow's avatar
Jamie Pow

Perfect fit

5
I am retired and the Freedom Pass for London further reduced my mileage which had already fallen by 40 per cent. Miles is the perfect product for me and saved me hundreds of pounds on insurance. Reviewed on: 29th July 2020
Ron Smith Galer's avatar
Ron Smith Galer

Excellent service easy to use

5
by Miles have been great car insurance if I needed help there on the app to assist me the app really easy to use everything you need on there and I only pay for what I use so even better. Reviewed on: 29th July 2020
Jenny Cretney's avatar
Jenny Cretney

Excellent company, excellent customer service and excellent prices!

5
I have been with By Miles for 2 years now and have found the customer service, the app, the policy cover and the prices excellent. I'm hoping this continues and the prices stay low with the same level of excellent customer service. Reviewed on: 29th July 2020
Selina Budgen 's avatar
Selina Budgen

Common Sense

5
The less the distance The cheaper the insurance! Reviewed on: 29th July 2020
John's avatar
John

Simple and no catch for users who do not drive long journeys

5
Good customer service. By miles mileage tracker and app is easy to use Reviewed on: 29th July 2020
Pratima Bisto's avatar
Pratima Bisto

Drive less, pay less insurance.

5
I drive about 5,000 each year, so your flexible payment method means I save money. I would recommend you to anyone who would benefit from your service. Reviewed on: 29th July 2020
Nigel Knight's avatar
Nigel Knight

Fair and friendly

5
During lock down, we automatically saved money thanks to the fairer by-miles business model. Customer service is friendly, and the app gives useful information on journeys. Reviewed on: 29th July 2020
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Donostion

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